Bella Vista Hotel

The following review is based on facts and experience, not feelings and hearsay.
We arrived for a 4 night stay and our first impression was that the hotel has an inviting frontage with an element of class to the reception and foyer. The room was spacious, with a balcony view over the pool area.
Perhaps it was because we visited out of season (Mid November) but we noted the following: the room decor was tired with repairs needed to walls, the bathroom door surround, a dripping tap and a faulty sink plug. A kettle and two cups/saucers were present but no tea, coffee, sugar or spoons. When we called down to reception we were told tea, coffee and sugar was not provided and they “don’t have spoons”. The hotel corridors were also extremely noisy, up to 11pm. The hotel allows groups of students to stay and they were constantly slamming doors and shouting. We stayed for B&B only but the food on offer was of a very cheap quality. A wall was being knocked down next to the pool which add to the noise.
Overall we found the staff service to be adequate. A couple of days we arrived back to find our room not made up and on one occasion the dirty towels had not been replaced. It took 90 mins to get a new set after a call to reception. We also had a couple of washing flannels we brought with us “removed” from the room. We spoke to reception about all these issues but nothing was done.
I’ve no doubt others have had a very enjoyable stay at the Bella Vista, thankfully for us we were in Malta to see the island and not to hang around the hotel all day.

I gave them a star because I can’t make them less. Their customer service is worst than bad.
I made my booking yesterday evening and because I add special offers Booking changed my dates without me realising that. The booking was actually non-refundable, but I was not thinking to ask for refund anyway, what I didn’t expect was the dates of my booking were changed by the system.
My husband called the hotel this morning and the lady said we had to talk to Booking, so I did. They told me they understood perfectly my point and they were more than happy to give me my money back, however the hotel refused to do so.
The lady said they followed the policy, my booking is not refundable, I cancelled the booking so now nothing can be done.
For someone working on customer service for many years this is rubbish and a very poor management.
So imagine if something happens there with this inflexibility. I can’t even imagine with this terrible empathy if you have a problem there with them. Definitely not recommended, we even told her it would be my husband’s birthday, it’s Christmas, we are just workers who have been working super hard to get these holidays and now ended up with our budget massively reduced. But obviously they just care about money in their pockets. Hopefully life gives the same courtesy to them.

the rooms are falling apart, the food is raw and not that good. neither is the location. in some rooms there is light shining in the window all the time. the staff is not that bad but it depends on the person you talk to. I expected much more from this hotel. the website lies, showing that the swimming pool is larger than in real life and it is definitely not a four-star hotel. I don't know what standards they follow, but they don't deserve four stars