5 star hotels in Georgetown

nice and clean room location is near to the Georgetown city

Nice hotel to stay in city area. Service is excellent. Has swimming pool, separate ladies and gentlemen jacuzzi, sauna, kids club,fitness. Room is big and clean. Air conditioning is good. Breakfast menu is good. Worth the price staying here.

The hotel and the rooms overall looks dated but clean. Staff service was at par with the usual 4/5* rating. Most of them are able to speak in English. Location is great with many local food available with ½ km and malls as well. This is the ideal location. For a holiday. The only strange thing was that housekeeping claimed they do not allow guests to borrow knives.

Ample of parking lots at multi storey parking at the back of hotel . Swimming pools for family. Sauna, jacuzzi (hot and cool) and steam room. (Separate for male and female) and children are not allowed to use these facilities. Two nicely painted tennis courts available. Cool kids room. Drink at the freezer is free to consume. Clean room with cool air con. TV a bit old and not many channels available...

Pretty old but bang for your bucks. The best hotel I've stayed in Penang so far. Great to bring elders and older adults to stay in. + Cleanliness is great + Room is huge + Heaps of Complementary drinks + Breakfast is good, worth the price. + Great location. Near gurney plaza. + Room has good sound proof - hotel is old, my shower had some issue. - room is a bit dark. - senior staffs were great but the...

Great hotel. Clean and excellent services from check in to checkout. Room requested for higher floor at 1219 is spacious, clean and excellent facilities. Love the breakfast and where else can you get free apples daily with complimentary mini bar. Location is perfect and gym facilities is great too

The hotel is beautiful. It’s a bit far from the city center though. The staff were helpful but not so friendly. The restaurants were good but did not offer traditional Malaysian cuisine. The pool area is gorgeous and relaxing.

Overall experience is great. Loved the bed and firm yet comfy pillows. Breakfast spread was great, with a pleasant surprise of fresh passion fruit. First room service experience here, western food and pizza come in huge portion and tasted great. Local delicacies were over priced though :P Would have given 5 star if the hotel could be more baby and kid friendly

Built in 1990 but has lost nothing of its charm. Rooms are well maintained, spacious and clean. A large pool with a relaxing outdoor area to sit down for a snack or drink is a nice place to be in the late afternoon or evening. Its proximity to the nearby golf course with all its greenery gives the hotel a laid back feeling.

Had the pleasure of celebrating my birthday here. I was not disappointed. The food is excellent especially the deserts. The romantic ambiance of the place with the songs played really sets the mood. The staff is very courteous. The view from The View is also nice. Loved the place!

Room is comfort and the view is peaceful. The environment is well maintained. Pool is nice and have hot tub. Breakfast is great and the price is reasonable. Add on breakfast is 50% off when staying in the hotel (very happy with this offer). Staff is very friendly and welcoming (specially pool and dining area). Will definitely repeat staying here.

Wonderful area with good view and fresh air. Convenient to famous area like Georgetown airport and other by shuttle bus providing by hotel.

As I took the room facing the sea, it is very nice. The room is clean. The staff are very polite and pleasant and efficient.

The most disappointing check-in experience! I would imagine that a global hotel of this standard would treat their guests with respect, but our experience was far from positive. After 1h flight from KL and 2h in taxis, we got to the hotel at 4:20pm and were told that our room (which we chose in advance via the website) was not ready! Almost 1,5 hour since the check-in time. There were a lot of other...

Overall great experience except that I had to call room service at midnight to get my bedsheets and blanket changed. However, kudos to the staffs as they were very fast and efficient in delivering their service. Not even one staff was rude, each and every single one of them were friendly and helpful. Breakfast given in the hotel was also tasty as there were variety of cuisine available such as Chinese...

Lovely stay. The staff were fantastic and helpful, the views are great, and the breakfast buffet is worth every dollar. The restaurant in the evening is also really worth it. The servings are huge and you can experience a bunch of local food in a ‘fine dining’ setting. Would love the come back one day. The facilities are a little tired (as you’d often expect from a 4 star Hilton) but overall cannot...

Sad to share the Hotel Ops (Facility) does not pay attention to the readiness of their rooms except the basic cleanliness … we reckon. And perhaps the mechanism of checking that the facility team(s) does their ‘job’ properly is quite absence. Good expression of kind hospitality is always around the hotel premise though. Ground Staff are friendly, and always happy to assist. The hotel does not has...

Friendly and supportive staff. Comfortable rooms. Delicious and affordable food. However there was a minor discrepancy regarding the hotel shuttle bus to the beach, which left me slightly disappointed. Despite this minor setback, my overall experience at the hotel was positive. The friendly and supportive staff, combined with the comfortable room and delectable food, made my stay memorable. I would...

What a great place to stay. The rooms were very clean and comfortable. We even had a bath on the balcony ideal for the warm nights. The food at the restaurants around the resort was delicious. The swimming pools were clean and well kept. Worth paying a little extra to stay in the La Rasa wing. All staff were friendly and obliging.

Nice hotel. 👍good service beautiful retreat with lovely green surroundings. it's lovely to relax when there are several large trees providing shade. the room has an amazing view! Here, you may take in the breathtaking sunset. the pool is very large, was spotless and soothing. The breakfast buffet was wonderful, with lots of options! The staff is really kind and the amenities are excellent. A five-...

Excellent hotel. excellent service Beautiful retreat surrounded by lush greenery. It's nice to unwind when there are several large trees to provide shade. The view from the room is spectacular! You can enjoy the breathtaking sunset from here. The pool is very large, clean, and relaxing. The breakfast buffet was fantastic, with plenty of options! The staff is extremely friendly, and the amenities are...

We stayed for a week and our experiences were amazing and unforgettable. The hotel is located in a really quiet area as they have a private beach away from the open. On a clear day, you are able to get a scenic view from the hotel. At times we prefer to rest in the hotel as the beds are the best I have ever slept in. The room was extremely clean as every day the janitor was cleaning the room and provided...

An amazing place for a gateway retreat with your family, friends or loved ones. This is definitely a worth mentioned place for either family with children or married couple who aimed for a paradise experience honeymoon or quiet holiday trip away from home. Its very cozy and the ambient is very welcoming. Its suitable for guest or people that need to relax their mind from the hectic world. The hotel...

An amazing place for a gateway retreat with your family, friends or loved ones. This is definitely a worth mentioned place for either family with children or married couple who aimed for a paradise experience honeymoon or quiet holiday trip away from home. Its very cozy and the ambient is very welcoming. Its suitable for guest or people that need to relax their mind from the hectic world. The hotel...

Pros The mattress, pillows and beddings are very comfortable as expected from a global hotel chain. Hotel staff are quite friendly, helpful etc Room cleanliness level is acceptable Having a machine dispensing ice, cold and room temperature drinking water outside guest rooms is a nice touch especially for the weather Cons The quality of the wide spread buffet breakfast did not match expectations

My stay at Parkroyal is always wonderful. The staff are warmth and always ready to entertain in whatever needs that I have. They are very thoughtful in their service which is commendable. Everything else there just makes up for a complete wonderful staycation.

It was a rushed booking, but they didnt dissapoint. Went as celebration for birthday and everything was good. Hotel was kind enough to give us complimentary birthday cake when we told them. Food: only tried the breakfast buffet, 8/10. So many varieties, and they were good except for the sambal nasi lemak. Room: Bed, soooooo comfy. And you can change the pillow as to your likings. The bar soap, shower...

Room spacious with sofa bed inside even adult can sleep on that. Breakfast was very good and staff nice. Hotel was clean and had given welcome drink. Got playroom for kids and such many activities provided. Overall fantastic!!

We stayed in few hotels around Ferringhi but Park Royal was indeed remarkable. The service level was top notch. Even during breakfast rush hour, Saras attended us with a smile on her face. Thank you for the hospitality and will definitely come again.

The shower room next to the swimming pool has a water heater, which is the best feature. They offer shampoo for hair and body wash gel as well. After checking out, my family can still go there to shower after playing at the pool and beach. It's a great convenience.

Best service! Staff so friendly. Thanks to the staff arranging my special request for my wife birthday surprise. We had dinner and breakfast. Both was perfect. The water park and pools are amazing! Our kids enjoyed the most. The room clean and spacious. 9.5/10. Minus 0.5 as I didn't get a right view over my balcony...

Very clean and v strategic...walking distance to food spots . Friendly staff !good view too

The hotel is located at central, extremely convenient for those whom are not driving. 1st avenue just across the street and connecting to few shopping Center. Hotel staffs are helpful with our queries. Returned clients for few times.

Good experience staying here. Despite the sudden water disruption (Penang, state wide disruption), the hotel handled it well and provided drinking water for guest without any inconvenience caused.

Seamless check in and front desk staff is very friendly.Walking distance to Malls and location wise is surrounded by local food delights.

Great hotel. Comfortable and located in good location. Walking distance to famous food spots and attractions

Pros: The hotel is centrally located in the heart of georgetown. It's my second time in 6 months. It's nice that they always let you check in early. Plenty of carpark so nothing to worry about. Cons: Toilet is always clogged. They really gotta do something about it. Breakfast needs improvement. Variety is too little.

Everything is fine. The hotel using self-service kiosk check-in, and many requests cannot be met.

Hotel crew are extremely helpful and friendly. I rent a car to drive myself and they are very happy to share with me where can I go for good food and nearby car wash. The hotel location are surrounded by all type of good food and attractions basically just need a 10-20 min travelling time. Definitely will visit this hotel again.

Great location. Room is sparkling clean. Easy to walk around for sight seeing n food hunting. Staffs are all very friendly and helpful. Highly recommended!!

Hotel room and toilet are clean. Staff also very helpful and friendly. The location is perfect for local food lovers as it’s just stone throw distance from hotel.

The hotel is located 15 - 30 minutes of walking distance away from night market, dimsum restaurants, cafe and shopping mall. Room is clean, quiet and bed is super comfortable with complimentary toiletries. It's a good choice for holiday. Only down side is their bar closes early by 7pm but there are plenty of drink places not far away.

Everything is good just that hotel would like to consider to change to more advance TV. One Indian guy from housekeeping is very good and very friendly. Keep up the good work. Hotel near to eateries (non-halal). Walking distance to a few popular eateries too. Stayed with this hotel for most of my trips for almost 20yrs, nostalgia.

The location is great, rather central in Georgetown and many of the food spots we wanted to visit were within walking distance from the hotel. There is also a huge mall nearby. The room was clean and serviced daily. It is located on a quiet street so there wasn't much traffic noise even though we were on a low floor.

Need an email for contact information. Some of the rooms are next to a tyre fitting shop and this can be quite disturbing if one is late waking up. Rooms have poor phone reception. Dear admin: I have an issue with what I’m sure is lying at your hotel by staff. I’m confident you weren’t fully booked out except for 2 spare rooms when I arrived, and also I’m confident you weren’t booked out of every...

With its location near popular tourist hot spots and 3 of its mall within 5 mins walking distance. If you need to do some necessities shopping, you can always head to 1st Avenue LG village grocer for it. The family room can sleep 4 comfortably with dual hard and soft pillows and king-size bedding. Clean rooms and toilets are important as well. Service from the front desk was good too. What else is...

Perfect location which is near to mall and walking distance to street Cafe, jetty and museum etc. The room, toilet is clean and comfortable. Nice cozy welcoming ambience once you step inside the lobby. Would highly recommend for the great value for short staycation. What not so good: -pillow is not so suitable for myself. -Some equipment like hanging bar drop off easily which require repair and...

We stayed for a whole week and the rooms were incredibly quiet, which was a welcome break after staying in many hostels. The amenities in the room are very plentiful! The only thing is that some of the reviews are a bit out of date. The upstairs bar is closed, the whirlpools are closed and there is no welcome drink, wine, juice, or anything of the sort(although they still have a restaurant downstairs...

The Room was clean, and we were provided with towels, bathrobes tea and coffee sashes. The room is super quiet, and we had a good sleep there. Can't spend some time in the upstairs area which were closed. The receptionists were helpful, He gave the clear idea even you ask for some idea on the location or places to visit. If you are just wanting to have sleep at night and roam around Penang for the...

Absolutely love this Hotel with the enclosed courtyard in the Perenakan style. All rooms are unique in their own way and reflect the U.N.E.S.C.O World heritage buffer zone preservation system Penang has become famous for. Great staff, and management, lovely breakfast and housekeeping. All facilities work well and the building is highly maintained. Bring some wine and a book and step back in time.

Multiple weeks spent here in May 2023. Room was a top floor spacious room with a king size bed with lots of pillows. Lots of staff serving the hotel and they were frequently cleaning the common areas while another crew cleaned the guest rooms. Everything was well maintained and kept neat and tidy. I appreciated the 24 hour front desk staffing and they all spoke English. Each room has its own temperature...

Very good service, hospitality like friends take care friends. Clean room and very convenient to access the attraction point. Applause to the gorgeous unique decoration& beautiful furniture. As it is classic doors and windows therefore they are not sound proof and you will heard a noisy chit chat in the morning. If you have a good ears ,bring ear plug could help you to wake up a little more late

everything was just amazing at this hotel. The rooms, the location and the services provided were all outstanding especially for the price. It's got a great location that's not exactly in the middle of all the busy all night bars but a short walking distance. I love the fact that the bus stop and the food options are all so close. The rooms were very nice and had a nice historical feel. The staff were...

Areca hotel was reasonably priced and had a number of great amenities. The hotel had a lift, which was really convenient for getting around the building, and the water pressure in the bathroom was excellent, making for a refreshing shower experience. One of the best things about this hotel was that they provided a complimentary tea break, which was a nice touch and really added to the overall experience...

4.5 stars! The hotel is located perfectly in Georgetown,Penang. The staff were very friendly and accommodating. We had breakfast included in and the pancakes were so good. The rooms were very comfortable and good ac and ceiling fan. There is a sitting area which is really nice to sit or have some famous Cendol. The only remark is the doors are not sound proof so you may hear some noise in the hall...

Staff is nice and helpful but the room is quite old and the floor produced sound while stepping on.

But not suitable with guest who came with own vehicles because so hard to find parking around the hotel area. Also, during our stay aircond is not functioning in one of the room. Called the maintenance but still the problem is not fix.

Our fav hotel everytime we hit penang island. The best.. our daughter lovessss the bathtub so much. Me too.. will repeat!!!

Location is unbeatable and very charming hotel, but the overall quality match well with the price you pay.

We stayed for 3 nights here! Check-in was swift since we arrived at the hotel ~5pm. We loved the spacious room with vintage Peranakan decor. The king-bed was so comfortable. Best experience was the bathtub with jacuzzi! After a hot day touring around Penang, a long soak in the tub was very refreshing! The air-conditioner tripped on our last night 😭. Thankfully the ceiling fan was strong enough to keep...

The hotel is strategic located, clean though needs some reinstatement works. Breakfast was ok, not big spread.

big room big toilet sofe bed comfort nice area no noise will come again

close to amenities surrounding , location is really prime, never thought a refurbished can be made to such a wonderful heritage ⭐️⭐️⭐️⭐️⭐️hotel!

Nice classic hotel with great location. Very quiet. The heritage style is the main attraction..

TV not working. Too small 16-19 inch Tv. Nice heritage villa house

Parking Provided . Everything okay

We had a pleasant stay for our 3 nights. The bed was reaaaaally comfy. The staff was friendly and the location is perfect. You can go anywhere from there. Thank you!

Wonderful stay in this hotel where l can shop till I drop in Prangin Mall, and The First Avenues which are walking distance. Jen Cafe during breakfast was very busy. The only disappointment was that vegetarian options provided are very limited.

Great hotel and the service is great, would have preferred to be placed in a better room as there was some maintenance works going on (a new bathroom being fitted) which meant there was drilling going on for 2/3 hours from mid day which was hard with a 4 month baby. The after care from the house keeping team was amazing Imah was really helpful in shipping out some left behind items and very attentive...

Pro: superb location, all within walking distance, no issue in findings place to eat. Suitable for families. great vibe. Cons: may need to update the policy rather than a blanket policy by Shangri-La (preference was ask but the options was not even available to begin with in Jen). More meticulous with customer preference and request.

This hotel is amazing. I stayed in the club family room with my staff for team building. Check-in was smooth in the club lounge, and the staff was very helpful in renting a meeting room for the seminar. It was not a smart TV, so there was no mirroring, but they helped me print out the PDF file with a printer. The cocktail hour was full of snacks and alcohol to keep me occupied. The breakfast was great...

Not the most newest hotel in Georgetown but it still holds for being situated at a convenient, secure location; just walk behind the hotel to a variety of food markets, restaurants, heritage sites and tourist spots. Can get a GRAB car within seconds. Reception was very considerate to give me a non-connecting room, away from the lifts so it’ll be quieter. Rooms are spacious and clean, and housekeeping...

The staff are extremely friendly and went above and beyond. They gave us an early check in without any fuss. Always greeting us with a warm smile. The room is clean and spacious. Bed and pillows are super comfy. Water pressure is excellent. Location wise the hotel is right next to the 1st Avenue mall and other shops. Super convenient. You have to take one flight of stairs from the parking to check...