Shangri-La Chiang Mai

Very disappointing stay here, from the moment stepping in the room, the humid smell was unbearable. The floor was sticky and initially we thought it was due to the humidity, but we discovered there was chocolate on the floor and there wasn’t only one spot. This meant the room wasn’t inspected before marking clean and put available in the system. Our family member accidentally stepped on it and got chocolate stains on his socks, thankfully it was just chocolate, otherwise would’ve been so disgusting. We requested a room change since the smell and the floor was very disturbing. We waited for a long time so we decided to go downstairs and ask when will it be ready, and the receptionist sat there and ask where did we discovered the chocolate. She wasn’t impolite yet she was just giving a do not care vibe, and she didn’t stand up to take to us until the manager came out. After an hour of waiting we finally got to switch rooms.

The room wasn’t even set up completely so staffs had to bring the fruit basket and desserts from our original room to our new room, while they enter our room, they had their outdoor shoes on, which meant the floor was dirty again. We got a call from reception checking if very thing is good, so we gave a suggestion that maybe please take shoes off before entering. The staff claimed that housekeeping would take off their shoes whilst cleaning the room, but some occasions like maintenance for electrical appliances they will have their shoes on, we replied that we totally understand, but since this wasn’t the case, this phone call only made us feel that they were just giving excuses instead of admitting they had unclean shoes stepping on our bedroom floor and carpet. We understand that not all guests would request to have staff take their shoes off while enter the guest’s room, but since we’re Asians and it’s pretty common to do so, and even in other hotels they implement taking shoes off before entering guest rooms, so we were very unhappy about it.

The staff ensured us that our room is very clean before we entered. However, the tub was still dirty with hair in it. It was still the same after housekeeping cleaned the room the next day. And the hose was broken so while I had my clothes on trying to fill the tub with water, the water got all over me. Since it was my last night at the hotel and it was late, I decided not to call reception for another change or maintenance. We did inform reception upon check out, but the first thing that the receptionist asked was: did you inform anyone? Instead of sincere apologies, it was more of a feeling that “since you are leaving that has nothing to do with me anymore.”

Other than the mentioned above, other staffs in were very nice, but I will never be staying here again, with the unpleasant stay here and the outdated rooms and the very inconvenient location, I wouldn’t recommend staying here.