Kaucuk Hotel

We were attracted by the many photos on the hotel's website showing bright, attractive rooms. We booked four nights in the Behice room on that basis, one of the several photos of it showing an adequately spacious, well-lit room with a table and two comfortable chairs. This was a Deluxe room, not the entry-level Standard grade. On checking in we were shown to the room which was tired, dreary, dark and musty-smelling with two single beds, no table and no chairs. The only window opened straight onto the street at ground level so it couldn't be left open for ventilation. We asked for a kettle and were told that that would not be possible because the hotel was very old and there are problems with the electrics. We asked for a better room and were shown another upstairs. For another 140 Euros this was a little larger but still dull, dark, dreary and stale-smelling. We then went out for a walk and in a nearby hotel found an available room that was much larger, freshly decorated, very well appointed and significantly cheaper than we had paid for the Kaucuk. We returned to the Kaucuk to pack and said we were checking out. Thus far we had been speaking to a young man in reception who had been polite and helpful throughout and seemed genuinely concerned that we were unhappy with the room. He called the owner and the tone of the discussion immediately deteriorated. She was extremely confrontational and would not accept that the room fell short of our expectations. When we showed her the photo of the room showing the table and chairs she said that that was of another room and that ******* had shown the wrong photo. She was quite taken aback when we pointed out that the photo was shown on the hotel's own website, not Expedia's. Other than promising that the offending photo would be removed from the website there was no apology and no acceptance that the room had been misdescribed. As we had spent a short time in the room and sat on the beds (there being nowhere else to sit) we would have been happy to pay for the first night's accommodation. A polite request for a refund of the balance was met with a flat refusal and we were told to take the matter up with *******. We have stayed in many lovely hotels in Kaleici. This has been our only disappointment. Avoid!

I don't like being obligated to leave my key at the front desk. And, verifying my fears I came back to find they'd been in my room to change the temperature on the air conditioner. I had just arrived. Nobody should go in my room my first day. Outrageous that they can enter my room whenever they please. This is my private space for one or more days that I have paid for. Also, hot water is from solar and sometimes there isn't any. The room on the street can be quite noisy and the curtains don't block the sunlight.

I stayed at Kaucuk hotel for one night. Main issue with this hotel is that owner of the hotel is also living in the same place and you feel like you are not a paying customer, but an intruder or an unwelcome guest. I didn't feel comfortable at all during my stay, I complained about my room not having a heavy curtain to block the sunlight, but I was told that its design is that way! I recommend others to look for better options in Kaleici, Antalya where you will feel like staying at home, but still have your privacy. Also, its breakfast is quite poor as compared to other boutique hotels.