Crystal Hotel Bodrum All Inclusive

As a family of four looking forward to a week summer holiday, we were immediately disappointed on arrival. My children referred to the room as a hostel as opposed to a hotel, it was very very rundown and dated. The button was missing on the flush, our sink fell out in the bathroom on the second day and bulbs also needed to be changed to stop the disco effect that we had going on. An extra bed had been squeezed into it was already a very small room making it very cramped, we didn’t have enough bedding or pillows which I dealt with on the second day as we were far too tired with arriving at 3 am local time. There were only two bottles of water on arrival yeah I was given more when I approached reception. There were two pools, one of which had a waterslide, albeit you had to put your own water down the slide as it wasn’t very freeflowing and the other a smaller infinity pool which had a very strong smell of drains. Entertainment was limited on an evening with bingo two nights of karaoke, miss hotel and guess the flags. The hotel was predominantly Turkish and Polish which I’m fine with however the translation into English and other languages was very limited making it very difficult to understand what was going on and what was being said. The daytime entertainment was darts water polo and water aerobics which we only participated playing darts. The all inclusive food was okay we didn’t bother with breakfast, occasionally we had lunch which started at noon and then the pool snap bar opened at 3 pm followed by evening meal at seven. The plastic cups around the pool were regularly dirty to the point. You could see things in the bottom. previous drink colours for example the flavoured syrups and generally bits floating in drinks. If you want a very basic budget hotel and in my opinion still with an expensive price then this is the hotel for you. We made the most of our holiday, however, will not be which is a great shame as we have stayed at other hotels in Turkey and revisited several times.

Golden ages of this property are far behind! At least food is good. Rooms, position, beach - disaster. Hotel is on the top of hill and it is very hard to climb to the entrance. Furniture is old and shabby.Even when room is cleaned it is hard to say you can see it. Sun beds were broken and very dirty, Everything has a moldy smell. One night from the shower in the room brown mudy water starts flowing! We paid AI service and spend half of that amount going on other beaches around, paying transportation, sun-beds drink and food.

We were a party of 6 adults. On arrival in the early hours they had to book 3 rooms in, 1 at a time. It took ages. Then they took 2 lots off to their room and then 2 youngsters to a room that absolutely stunk. Luckily i checked they were ok. Had to spend another half an hour sorting them a different room. We were asked if we were hungry but by this time we just wanted to go to bed so I don't know what food might have been offered. They were given a disabled room and one of the 3 beds in there had dirt and what looks like cat hairs in it. They also had no hot water which they reported after breakfast and there were flies in the sink. After 2 nights in the disabled room and having to deal with an inch of water on the bathroom floor because the seal on the shower was broken, having no hot water, the shower falling apart and a broken toilet they were moved to another room where they spent the rest of the holiday with no problems. Our air con was broken and we could feel the springs though the mattress and every time you move the springs twanged which I reported in the morning. The air con was eventually sorted by 2pm. The safes in 2 rooms were locked shut and had to send someone out to fix them in 2110 and 2112. Mattresses were replaced in the afternoon and were really good. On arrival 2 tiny bottles of water not even in the fridge. No mini bar just empty fridge and given 2 small bottles of water every day. In the restaurant there was a very small choice of hot food and they were very stingy with the food cooked in front of you on the grill like chicken or omelettes. The choice of drinks was very limited. I dont drink alcohol but I think there was only one kind of beer and no proper fruit juice. There were dirty plates every night. I started handing them to the staff but there were so many I gave up and just moved them to one side. There wasn't a kettle in the room even though the brochure in the room said there was. No parasols on most of the sunbeds you could sit at the back in the shade though. I asked about late checkout and they said hotel was full so no late checkout on any of our 3 rooms, then when we got to reception to check out they said there'd been a cancellation so we could have any one of the 3, but by then we were all packed up. No courtesy room just cold outside pool showers and a cubicle at the turkish bath to change. No lock on luggage room and door not visible from reception so anyone could go in. For some reason when we went to collect our cases for return transfer, the luggage room was now locked. No air con on in any part of the hotel except your room. There are air-conditioning units but they're not switched on. So waiting for your bus to the airport is very hot. A few of the staff speak a little English but mostly had to use Google translate. Some of the staff ask to have their photo taken with you and then ask for a tip. The only member of staff I could not complain about was the lady that cleaned our room. She worked s

Unfortunately I will define this as a place where I do not plan to come in the future. Weak cuisine and service in the restaurant, although the poor waiters are not to blame for the fact that they saw me off late in the evening after dinner and met me early in the morning for breakfast. The only special thanks to the animation team Asli who helped us arrange a tour to the Aqua park, Rosie, Melek, Pasha for the fun atmosphere , and barmen Utku a good boy always with a smile.

Eylül ayında güzel bir deneyim için resimlere ve jolly tur denilen firmanın referansı üzerine tercih ettiğimiz ve kafamızda soru işareti olan bir oteldi.karşılama sıfır jolly den yetkili kimse yoktu oda berbattı camlar çarşaflar tuvalet aynalar berbattı perdeler kirli odalar resimlerdekinin alakası yok diğer golden age denilen otelin fotoğraflarını bu otel içinde kullanmışlar.odanın bakımsız kirli ve temizlenmemiş olması dolayısıyla başka bir otele transferimizi istememiz üzerine hiç bir yetkili ile karşılaşamadık jolly nin etkisiz elemanları ve resepsiyonist arkadaşların yetersizliği sebebi ile otelde malesef 4 saat zorda olsa bekledik.bekledigimiz süre içerisinde bizden 2900 tl o günün giriş parası istenildi ve zorda olsa kavga gürültü müdürlerinin yardımı sonrası para iademizi alabildik.sonuç olarak bizlere uygun değildi kimsenin hakkına girmek istemeyiz ama gerçekten fotoğraflardakinin çok altında bir otel tercih sizlerin...

This palce is dirty, the rooms are not cleaned properly, we had to sleep on dirty sheets the first night, door to our room didn't shut properly let along lock, the safe didnt worth either and was not fixed, filthy floor, filthy bathroom. Around the pool they don't clear up the cigarette butts and spilt drinks from the night before. There is no entertainment in the evening and no water sports. There is very limited selection of local drinks other than wine, beer and vodka. when we arrived there were only 3 beds when there should have been 4, my daughter had to sleep on a camping bed. The wifi doesnt work in the bedrooms which isnt good when you have children. Out of 2 families a total of 9, 7 of us became very ill. the hotel needs a complete overhaul. I would not recommend this hotel to anyone. On the beach should not have this hotel on there books, its the worst hotel i have ever stayed in and i have travelled alot.