Richmond Pamukkale Thermal

Stayed in this hotel for two nights,absolutely a nightmare,dirty,filthy and low maintenance place. It's all started with the messed up booking,reception staff acted like they were doing us a favour moving us to a bigger room when we actually already payed for it.The corridor that led to the room was like a scene from a horror movie dirty carpet with dirty cutlery and plates outside the room doors Definitely not worth the hassle...

I stayed there 2 nights and that was enough to see how they treated their customers. The toilet water was leaking, I had to change my room the next day. The AC thermostat does not work in any room, the AC fan just keeps blowing. So there is no temperature control in the rooms. Weird for a 5 star hotel. I needed to make a phone call to my local cell phone company and talk to the customer service because my phone e-sim got locked out. They told me I cannot make a phone call from the rooms' phones. I asked the receptionist in person if I could use their office phone then to call my cell phone company and offered to pay for it. They told me I cannot make a phone call. So, lets hope you will not need to use their phones, because they do not care about their customers' true needs. Also, they say the dinner is included for the hotel price, but you have to pay extra if you want to drink anything like juice or soda and you are charged outrageously for it. So eating included, but no drinks??? Would not recommend this hotel.

We visited the hotel and stayed 1 night as part of our tour of Turkey

For superior category hotel, you’d expect the level of cleanness to be standard or high.

Our room has a musty smell and the bathroom is extremely dirty. The air conditioning is not cold.

Buffet spread is ok but does not cater to a wide range of palates

This hotel definitely does not deserve to be a 4*. on Tripadvisor and rating is extremely misleading.

Would not recommend.