Crystal Sunset Luxury Resort & Spa - Ultimate All Inclusive

Dear Hotel Management,

I recently stayed at Hotel Crystal Sunset from October 26 to November 2, and I felt it was important to share my feedback regarding several aspects of my experience. Unfortunately, the overall stay did not meet the expectations set by the hotel's advertised 5-star rating.

Firstly, while the exterior of the hotel is impressive, the interior requires significant attention. I encountered cleanliness issues throughout my stay, including dirty lifts, rubbish on the floors, and unclean plates left in corridors. The floor in my room was unclean, and I noticed it immediately upon walking barefoot. While I appreciated the daily exchange of towels and the comfortable bed, the bedding was subpar—a blanket resembling more of a towel than an actual comforter.

The food quality was another major disappointment. The offerings were repetitive day after day, often served lukewarm, and I found the inclusion of fries for breakfast quite unusual. Unfortunately, this did not accommodate varying tastes, and I struggled to find satisfactory meal options during my stay.

The pool area was another concern. The water temperature was uncomfortably cold, rendering it unusable for relaxation or enjoyment. Additionally, the preset air conditioning in the rooms at 22 degrees was not conducive to comfort, especially for a hotel of this supposed caliber.

Service quality was lacking, as I observed several staff members preoccupied with their mobile phones instead of attending to guests’ needs. Despite staying for a week, I had drinks served to my table only twice, and when I visited the café, finding a staff member to assist was often a challenge. On one occasion, I encountered two staff members engaged with their phones in an alcove, which left me feeling neglected.

Regarding entertainment, I found it to be underwhelming and rather short, typically lasting only about 30 minutes, which did not cater to the diverse interests of guests. I also felt that the hotel primarily catered to German and Russian guests, leaving little attention for English-speaking customers.

Lastly, I had a disappointing experience at the hairdresser's, where I paid €82 for a cut and dry, only to be met with unfriendly service and poor communication from the staff.

Overall, my stay at Hotel Crystal Sunset fell significantly short of the expectations I held, given its advertised rating. I left feeling disappointed not only with the hotel but also with my experience in Turkey as a whole. Unfortunately, based on this experience, I cannot recommend the hotel to others.
I would like to provide some additional beach is quite far from the hotel, requiring a mini bus to get there. Upon arrival, I was disappointed to find that the beach area was not well-maintained; everything from the loungers to the dining area was dirty. Additionally, the food options were extremely limited, with only two dishes available. The restroom facilities were also lacking, as there was no toilet paper and they had a strong unpleasant odor. Overall, this made for a less than enjoyable experience."

I hope my feedback will be taken into consideration for improvements in the future.

Sincerely,

Nice and beautiful hotel. Good housekeeping service. Good location, around shops.

VERYYYY BAD quality, not fresh and the worst taste of food I ever ate. Cleanliness of dishes you can see on a video🫣

My baby and me badly poisoned so half of our “holiday” we spent in a room trying to heal ourselves.

My partners watch “disappeared” we reported to reception but nobody care.

Most of Staff not friendly even I would say ignoring.

Helpful - guest service.

Pools are cold we couldn’t use any.

I see so nice potential in that place, but so disappointed

Unfortunately not recommend at all especially if u choosing 5 star hotel with such a service🤕😓🥴
For not small money ….