Hilton Garden Inn Downtown Dallas

Late ish booking/choice because our normal place was unavailable. We've stayed at a variety of Hilton hotels but never a Garden Inn but a little disappointed, and probably wouldn't choose to stay at this location or another in the future.

Valet-expensive and the staff isn't very friendly. They seem frustrated with how busy they are and seem frustrated with each other. In all fairness it was rainy and cold. No major issues. Car was taken care of.

Front desk staff was friendly. No issues.

The room-our biggest disappointment. Outdated and lacks maintenance. The closet doors fell off the tracks every single time we used them. We're a family of 5 so we use the closet. The cabinet doors under the TV were loose and misaligned when we arrived. Again, we're a family so we use the refrigerator in there and one of the hinges came completely off. All of the furniture is dated and worn.

The good-housekeeping must be top notch. Even though the room is dated it was very clean. Including the restroom/shower. The room (suite) was very spacious, which as a family is really important.

Overall we felt like you're paying for location. Which worked out well for us.

Overall it was a good hotel. The view of the city from our room was beautiful, clean bathroom and clean sheets. There is a coffee maker in the room which is nice, but they only give you 4 sugar packets which to me isn’t enough. They have 2 bottles of water in the room, but they charge $8 for a water bottle downstairs. So it would be nice if they had more water but it’s not the end of the world. The ice machine was gross, and the ice had pieces of black mold frozen into it.

The restaurant in the hotel is convenient, but WAY overpriced for very average food.

If we come back to this hotel it would be for the location and the bed.

Good location and kind front desk staff. Looks are overall quite nice, but I've never met a worse shower! (Or a colder pool). Overall feels like a nice place that just isn't up to snuff yet

Room was nice, had a good view of the city and Thanksgiving park from the 12th floor. Lots of of food and drink options within a short walk but lots of putrid smells and homeless along the way. Hotel staff was pleasant and welcoming. The biggest complaint was upon showering in the morning the water wouldn't get hot, lukewarm at best.

Stayed here last week, just for 1 night and I wasn’t super impressed. The room was nice and we had a great view of downtown Dallas. Saw a roach! in my room and almost left. The fire alarm went off and we walked down 5+ flights of stairs since the elevator said do not use. The pool was great and and had a good vibe to it. Hotel staff was nice. There were a lot of restaurants and bars etc… all around so we were able to have a decent walk, drinks, food and scenery. Homeless people were everywhere downtown, some peddling, and the smell was not great.

clean and good facilities the pool was great. location amazing right by tram station.