Conrad At Resorts World

As a Hilton Honors Reward member, I am appalled by my experience at Conrad Las Vegas. This hotel completely failed to meet the standards of respect and professionalism expected from a five-star property.

During check-in, after waiting patiently in line for over an hour, a guest cut in front of me. When I respectfully raised this concern following an additional 10-minute wait, the receptionist, Jean-Michel Dinh, dismissed me with condescending and hostile remarks. He even laughed and mockingly told me there was no way I could raise the issue or file a complaint.

When I politely took a picture of his name card for documentation, he escalated the situation unnecessarily by involving security. The security personnel used threatening and intimidating language, even attempting to deport me on baseless grounds, which they later abandoned when they found no fault on my part. This behavior made me feel unsafe and deeply disrespected.

To make matters worse, I was assigned a low-floor room in an inconvenient area, which felt like retaliation for voicing my concerns. When I decided to leave the hotel due to the hostile environment, they failed to process my checkout properly, resulting in unwarranted charges.

This hotel treats customers with arrogance and intimidation, not the courtesy expected from a luxury brand. With so many outstanding hotels in Las Vegas, why risk your stay at one that disregards its guests so blatantly?

I am taking legal actions on Nevada Customer Affairs and small court claim currently. but the reply from Conrad Las Vegas is not helpful and behave equally unprofessional that try not to address the matter directly.

As a loyal Hilton Honors member, I strongly advise avoiding this property. Hilton must address this serious failure to uphold its reputation.