Sheraton Gateway Los Angeles Hotel

I stayed at the hotel for 1 night, the shuttle to the hotel from the airport is available, very old and has stairs (difficult for luggage). People at the front desk was very nice. The room is spacious but not very clean, halls have carpet, difficult to carry luggage and not so clean. I had neighbors smoking in the room and internet connection was really bad, I had to work and couldn’t with the WiFi (2024)

Decently nice hotel building wise. But as a lot of others here have mentioned that, the staff at front desk along with others are quite rude and unprofessional. Staff here needs better training on customer service for sure . One star because some of the staff. With Sheraton , I expected better service , not kids with uniforms. But room and lobby looks nice. Parking is $37 a day. Meh over all not impressed. Would of probably gotten friendly service at a motel 6 or super 8 sadly .

After reading so many amazing reviews I was confident that I booked an incredible5 day stay at the Sheraton LAX and couldn't wait to check in after my long 6 hour flight from NJ. Unfortunately I was highly disappointed when I arrived. See below a list of my disappointments

-Although I booked a king bed and paid premium to make sure I was comfortable I was assigned a Queen bed. I called the front desk and they claim the Queen bed is their version of King bed. I was beyond frustrated because at the time I was pregnant and had to share the bed with my toddler and husband. In addition they should not advertise king bed if it's Queen bed

- I found a bottle of sunflower seeds in an old Gatorade bottle under the bed

- the toilet seat was never cleaned when I arrived and looked dirty. It was very obvious.

- I ordered room service and one movie for the first night. The hotel had the audacity to charge my card $500 the next morning. When I inquired about the reason for this outrageous charge they claimed they assumed I will
Order everyday for my entire stay and they estimated $500 based on the fact that my intial bill was $100 and I was booked for 5 days

- the morning buffet has no variety is over priced.

Overall my experience has turned me completely off and I will never ever ever recommend this hotel. I couldn't wait to go back home. I traveled to go to a wedding and I didn't realize it was All star weekend so all of the hotels were booked and I couldn't change at last minute without paying over $2500 for 5 days Worst mistake ever