The Warwick Hotel Rittenhouse Square Philadelphia

This hotel is filthy. The rooms are not cleaned. I had to hover over the toilet seat during my stay due to there being filth on the seat. The lobby is beautiful but once you step on the elevator it’s a whole other story. The floors smell like mildew and garbage. The water temperature for the shower doesn’t work so good luck taking either burning hot or freezing cold showers during your entire stay. Rooms are outdated and the carpets are filthy. Nothing works. Outlets are hanging on by a prayer. The entire time during my stay, even with dead bolting my door I was terrified someone would try to enter my room without permission. Do not stay here. Save yourself the drama. They will even add mysterious charges onto your account while you’re there, after check out and 2 weeks later. My bank is currently disputing both fraud and theft charges with them. Horrible. Absolutely horrible. The front desk staff have the worst attitudes. The manager Robert talked down to my husband and I during our entire stay and was hostile and argumentative. No customer service skills. Just horrible.

Centrally located in a fantastic part of town with some good amenities!!! The rooms could have used some love and care...paint peeling, bathtubs that felt like they would go through the floor. The cleanliness was also not the greatest, had to request mid-stay turn-dow service when we discovered blood on the sheets from the previous stay. The price was high because of the number of events in Philly so I suspect under more normal circumstances it could be a good value stay. I do stress however, check the bed to make sure they actually changed the sheets.

The location of the hotel is perfect. The lobby is nice and the restaurant was nice as well, however the furniture looks old and scratched like you’ll get from goodwill, the bathroom was not cleaned well and the over room was dusty. The bed is VERY FIRM. I am not sure if their doubles are any different but the front desk didn’t seem like she was really interested in what I was saying. Definitely will stick to Marriott.

I chose this hotel because I had fond memories of a great stay in the early 90’s when I visited Philadelphia. The lobby is nice looking, but the room looked as though it hasn’t seen a lot of maintenance. Our double queen room was spacious but was surprised how beat up the bathroom vanity was. The real let down was at the checkout. Only one person working the desk at prime checkout time resulted in a long wait. I asked for change because I wanted to tip various people. They don’t have any at the desk. I was told to ask the bellman who was really rude about telling me that he didn’t have any and the desk doesn’t know what he had in his pocket. I was pretty shocked with the rudeness of the unhelpful staff. Maybe they are not used to guest tipping because others, like me, are put off by unpleasant exchanges with the staff. The only thing I was pleased with was the extremely nice car valet despite the very high parking fee. The unpleasant exchange with staff destroyed my good memories and made me sad because the Warwick seems to have declined in many ways.

The decor was nice. The mattress was very comfortable. Location was good (however the hotels in City Center would have been closer to everything).

With that said, I felt more welcomed at several of the hotels where I dined than in this one where I was staying. At other hotels, I was greeted warmly upon entering and attended to. At this one, I it was difficult to get eye contact or acknowledgement upon entering--not the end of the world, just unusual for a 4-star hotel. The walls are thin. I was woken up almost daily by the cleaning/room service cart at 7am. There is a lounge that serves a continental breakfast and snacks, but you ONLY have access to it if you stay on floor 11 or higher, which was rather disappointing and not explained well during booking. The bathtub drain was standing-in-a-few-inches-of-water slow, which staff did resolve when asked. Upon arrival, I thought it was strange that there was only 1 bathrobe for 2 people. On the last night of our stay, they forgot to restock the room with towels, which left 1 bath towel and 1 hand towel for 2 people. I asked the front desk if we could get more. They said they would send them up. Unfortunately, they never arrived.

Pretty disappointed with my experience here. I originally booked the hotel through Hotels Tonight. Thinking it was a great price for a "Luxury" hotel. The photos looked beautiful and I was excited to make this work trip a fun and relaxing one. However, there were too many stumbles that made this unenjoyable. The room was very cluttered and compact, with a king-size bed in the center that took up almost all the space. The furniture looked old and beaten. There was mold on the shower curtain. The room was dark, and the window looked out into a narrow dark alley. There was no room service or breakfast available. I tried to treat myself to a nice dinner at the attached restaurant, to find a pretty large and sharp piece of glass in my tomato salad which I thankfully didn't swallow. And to top it all when I get home I find that the hotel mistakenly double charged my card because of some issue they had with the Hotels Tonight provider. I wished I had stayed somewhere more basic, at a B&B, or even a motel. The staff was very sweet though.

We stayed at this location for 2 nights. There was construction in the next room very early in the morning around 5am. So we said something and they moved us to another room. We booked the hotel for content creation because we liked the aesthetics of The Warwick. We proceeded to go to the lobby to take pictures asked the front desk could they turn on the light by the staircase for our photos and she declined very rudely. She said “we only turn the staircase light on for events.” To add to that we asked for towels twice and they never brought them up. So I had to go in the hallway and get towels from a maid.