The Ritz-Carlton, Philadelphia

Rooms and prices
































































































































































































































Description
Hotel opened in 1908, renovated in 2007. In this hotel 301 room, 31 floor.
Services and facilities
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Express check-in/check-out
- Garden
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Interconnecting rooms available
- Family room
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Bathrobe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Car rental
- English
- Multi-language staff
- Tour assistance
- Library
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Beauty services
- Sauna
- Spa
- Babysitting and childcare
- Children's playground
- Family/Kid Friendly
- Pets allowed
- Extra decontamination measures
- Additional measures against COVID-19
Street view
Video: The Ritz-Carlton, Philadelphia - Hotel Overview \u0026 Room Highlights
Map
Reviews
From the moment I stepped into the Ritz Carlton on Broad Street, I was enveloped in an atmosphere of elegance and warmth. Nestled in the heart of Philadelphia, this luxurious hotel not only offers stunning accommodations but also a unique experience that reflects the rich culture and history of the city.
My stay on the 30th floor was a highlight, offering panoramic views that left me breathless. The sight of the bustling city below, with its iconic skyline, was a constant reminder of how vibrant Philadelphia is. As the sun set, the city transformed into a sea of twinkling lights, creating a magical backdrop that made my evenings unforgettable.
The room itself was a sanctuary of comfort and sophistication. The attention to detail was evident in every corner, from the plush furnishings to the exquisite decor. The bed was incredibly comfortable, ensuring a restful night's sleep after a day of exploring the city. I also appreciated the complimentary amenities, which included a well-stocked mini-bar and thoughtful touches like fresh fruit and high-quality toiletries.
One of the standout features of the Ritz Carlton is its staff. Each member I encountered was genuinely friendly and attentive, going above and beyond to ensure my stay was perfect. From the warm welcome at check-in to the helpful concierge services, their professionalism and dedication were truly commendable. They provided excellent recommendations for local dining and attractions, enhancing my overall experience in Philadelphia.
Dining at the hotel was a delight, particularly the breakfast buffet, which offered a delicious array of options, from fresh pastries to made-to-order omelets. The ambiance of the dining area was inviting, making it a perfect start to the day.
Location-wise, the Ritz Carlton is ideally situated. It’s within walking distance to several cultural landmarks, including the Philadelphia Museum of Art and the historic district. This convenience allowed me to immerse myself in the local culture effortlessly.
In conclusion, my stay at the Ritz Carlton on Broad Street was nothing short of extraordinary. The combination of luxurious accommodations, breathtaking views, exceptional service, and prime location makes it a top choice for anyone visiting Philadelphia. I wholeheartedly recommend this hotel to anyone looking for an unforgettable experience in the City of Brotherly Love. I can't wait to return!
Thanks to the valet parking team outstanding service and care.
If we weren’t considered guests, then what exactly were we? The Ritz-Carlton is known for its exceptional customer service, but this experience was far from that standard. I often entertain clients at this bar, but after this incident, I will never return. We left and went to the Four Seasons, where the service was impeccable, and we were treated like true guests.
There were several occasions where I called downstairs for something--towels, bath mat. Then no one ever came to my room. I had to call multiple times just to get a damn bath mat sent up to my room and I had to complain about how I was being ignored just to get a rise out of anyone. The elevators are also soo slow. There is no lobby area separate from the hotel restaurant where you can just sit and lounge.
All in all, this place really sucks. This is not a Ritz Carlton--only in price.
1. Misleading Descriptions: The website boasts about a room details that are outright false. As for the family suite, it was cramped, outdated, and lacked any of the promised amenities. I even had to request a crib three times before it finally arrived—covered in what looked like food stains.
2. Broken Promises: The hotel advertised spoke of accommodating all need, but when we arrived, we were told they said no such thing. Outright lying to get bookings and then denying when you are to far committed to change, my children had the worst sleep, which made the whole stay unbearable.
3. Safety Concerns: There were several safety hazards in the room that were simply unacceptable. Exposed electrical outlets, loose furniture, doors that do not properly open and get stuck causing extreme fire hazard. When I reported issues to the front desk, they said they dismissed me and nothing was done.
4. Terrible Customer Service: The staff seemed indifferent to our complaints and offered no apologies or solutions. I tried to escalate issues, but the manager was completely uninterested in making things right.
5. Unhygienic Conditions: To top it off, the cleanliness of the room was appalling. The bathroom had mold in the shower, the carpets were stained, and the bedding looked like it hadn’t been changed in weeks.
This experience was a perfect storm of false advertising, poor maintenance, and dreadful customer service. If you’re considering staying, save yourself your hard earned money and stay at numerous other better options just next door. It’s clear that they don’t care about the comfort or safety of their guests, especially families with children. Save yourself the trouble and book somewhere else.
Right now, we have been waiting over an HOUR for our vehicle, and it’s absolutely unacceptable. I wouldn’t stay here again.
Frequently asked questions about The Ritz-Carlton, Philadelphia
How much does it cost to stay at The Ritz-Carlton, Philadelphia?
The cost of living in The Ritz-Carlton, Philadelphia depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near The Ritz-Carlton, Philadelphia?
The nearest sights are: Liberty Bell (1.1 km), Independence Hall (1.2 km) and Rodin Museum (1.5 km)
Which room categories are available in the The Ritz-Carlton, Philadelphia?
You can book Other, Economy room, Economy Single room, Economy Double room, Standard room, Standard Penthouse room, Standard Basement room, Standard room with city view, Standard room with view, 1 Bedroom Standard room, 1 Bedroom Standard room with city view, Standard Club room, Standard Club room with city view, Standard Club room with view, 1 Bedroom Standard Club room, 1 Bedroom Standard Club room with city view, 2 Bedrooms Standard Club Penthouse room, 2 Bedrooms Standard Club Penthouse room with city view, Standard Single room, Standard Single Basement room, Standard Single room with city view, Standard Single Club room, 1 Bedroom Standard Single Club room, Standard Double room, Standard Double room with city view, Standard Double room with view, Standard Double Club room, Standard Triple room, Standard Triple Basement room, Standard Triple Club room, 1 Bedroom Standard Triple Club room, Standard Quadruple room, Standard Quadruple Club room, Standard Family room, Standard Family Basement room, Standard Family room with city view, Standard Family room with view, Standard Family Club room with city view, Standard Family Club room with view, 1 Bedroom Standard Family Club room, Standard Single Family Basement room, Standard Single Club room with view, Standard Double Basement room, Standard Double room with bay view, Standard Double Penthouse room with city view, Standard Double room with courtyard view, 1 Bedroom Standard Double room, 1 Bedroom Standard Double Basement room, Standard Double Club room with city view, Standard Double Club room with view, 1 Bedroom Standard Double Club room, 1 Bedroom Standard Double Club room with city view, Standard Double Family room, Standard Double Family Basement room, Standard Double Family room with city view, Standard Double Family Club room, Standard Quadruple room with city view, Standard Quadruple Family room, Business room, Business room with city view, Business Club room, Business Single room, Business Single room with city view, Business Double room, Business Double room with city view, Business Double Club room with view, Superior room, Superior room with city view, Superior Club room, Superior Single room, Superior Single Club room, Superior Double room, Superior Double Club room, Superior Triple room, Superior Quadruple room, Superior Quadruple Club room, Superior Family room, Superior Double Family room, Superior Single Family room, Superior Double room with garden view, Superior Double room with river view, Superior Quadruple Family room, Deluxe room, Deluxe room with city view, Deluxe room with view, Deluxe Club room, Deluxe Club room with city view, Deluxe Single room, Deluxe Single room with city view, Deluxe Single room with view, Deluxe Double room with city view, Deluxe Triple room, Deluxe Triple room with view, Deluxe Family room, Deluxe Family room with city view, Deluxe Double room, Deluxe Double room with view, 1 Bedroom Deluxe Double room, Deluxe Double Club room, Deluxe Double Club room with city view, 1 Bedroom Deluxe Double Club room, Deluxe Double Family room, Deluxe Double Family room with city view, Deluxe Quadruple room with city view, Executive room, 1 Bedroom Executive room, 1 Bedroom Executive room with city view, 1 Bedroom Executive Single room, 1 Bedroom Executive Triple room, Executive Double room, 1 Bedroom Executive Double room, 1 Bedroom Executive Double Club room, Premium room, Premium Double room, Grand room, Grand Club room, Grand Double room with city view, Grand Double Club room, Luxury room, Luxury room with city view, Junior Suite, Junior Suite with view, 1 Bedroom Junior Suite, Single Junior Suite, 1 Bedroom Single Junior Suite, Triple Junior Suite, 1 Bedroom Triple Junior Suite, Double Junior Suite, 1 Bedroom Double Junior Suite, Standard Junior Suite, Grand Junior Suite, 1 Bedroom Grand Junior Suite, Suite, Penthouse Suite, Basement Suite, Suite with city view, Suite with view, Suite with balcony, 1 Bedroom Suite, 1 Bedroom Basement Suite, 1 Bedroom Suite with city view, 1 Bedroom Suite with view, Club Suite, Club Suite with city view, 1 Bedroom Club Suite, 1 Bedroom Club Suite with city view, 2 Bedrooms Club Penthouse Suite, Single Suite, 1 Bedroom Single Suite, 1 Bedroom Single Club Suite, 1 Bedroom Double Suite, 1 Bedroom Double Club Suite with city view, Triple Suite, 1 Bedroom Triple Suite, Triple Club Suite, Quadruple Suite, Family Suite, 1 Bedroom Family Suite, 2 Bedrooms Suite, Double Suite, Double Basement Suite, Double Suite with city view, Double Suite with view, 1 Bedroom Double Basement Suite, 1 Bedroom Double Suite with city view, 1 Bedroom Double Suite with view, Double Club Suite, 1 Bedroom Double Club Suite, Standard Suite, 1 Bedroom Standard Double Club Suite, Business Suite, Business Club Suite, 1 Bedroom Business Club Suite, Business Double Suite, Superior Suite, Deluxe Suite, Deluxe Suite with city view, Deluxe Suite with view, 1 Bedroom Deluxe Suite, Deluxe Club Suite, Deluxe Single Suite, 1 Bedroom Deluxe Single Suite, Deluxe Triple Suite, 1 Bedroom Deluxe Triple Suite, Deluxe Quadruple Suite, Deluxe Family Suite, Deluxe Double Suite, 1 Bedroom Deluxe Double Suite, Deluxe Double Club Suite, 1 Bedroom Deluxe Double Club Suite, Deluxe Double Family Suite, Executive Suite, 1 Bedroom Executive Suite, 1 Bedroom Executive Suite with city view, 1 Bedroom Executive Single Suite, 1 Bedroom Executive Triple Suite, Executive Double Suite with view, 1 Bedroom Executive Double Suite, 1 Bedroom Executive Double Club Suite, 1 Bedroom Executive Double Club Suite with city view, Presidential Suite, Presidential Suite with city view, 1 Bedroom Presidential Club Suite, Presidential Single Suite, 1 Bedroom Presidential Single Club Suite, 1 Bedroom Presidential Triple Club Suite, 1 Bedroom Presidential Family Club Suite, Presidential Double Suite, Presidential Double Suite with city view, 1 Bedroom Presidential Double Suite with city view, 1 Bedroom Presidential Double Club Suite, 1 Bedroom Presidential Double Club Suite with city view, Luxury Suite, 1 Bedroom Luxury Suite, 1 Bedroom Luxury Single Suite, Luxury Double Suite, 1 Bedroom Luxury Double Suite, 1 Bedroom Luxury Double Club Suite, Executive Apartment, Villa, Deluxe Villa, Deluxe Double Club Villa with view, Deluxe Cottage, Deluxe Cottage with view in the hotel. Please check room availability by choosing your dates