Loews Philadelphia Hotel

The customer service was abysmal. The staff were not knowledgeable about their own hotel spa hours and amenities and they told me to look online instead of attempting to provide a solution. Additionally, when their cleaning staff accidentally threw away my contact solution and I didn’t realize until late that night I called the front desk asking for assistance locating some. They simply told me they couldn’t help. They also were unhelpful when I asked what pharmacy would be open at that hour. And they said they didn’t know. This is not how a top hotel service staff behave.