Rosewood Inn of the Anasazi

We stayed here due to the location being in the middle of town. Not sure how they achieved their 5 star rating. I tried to use room service twice, both times I called multiple times and ended up in voicemail. Both times I ended up having to call the front desk to place my order. We then woke up to our bathroom having a backed up sewer smell. I then called the front desk and requested that someone contact me as I was not happy with my stay. I waited over 3 hours, when no one called me I checked out and moved to another hotel. To date, no one has reached out to ask why I left early.

I stayed here for one night in July of 2024. It was supposed to be a birthday gift from her dad and we were so excited because the place looked nice and comfortable. However, right when we got there, we were having issues with the reservation. They looked at us like we were lying about booking it in the first place because it was a third party reservation and they couldn’t find it at first. They finally found it and got us to our room. The room has the wrong name listed for our greeting card and they said it was because they switched someone out of that room at the last minute. That wasn’t that big of a deal but it was still just kind of off putting. Then when we attempted to use the Valet, the valet that was available didn’t know how to drive my girlfriend’s manual car so she had to drive out of the garage for them. For the price you pay for a night, this was ridiculous. Then to top it all off, they accidentally double charged for the room a few days after we left and that wasn’t a small fee by any means. We tried calling the manager but each time, they said they were out and would call us back but we never got a call back. I will say, the hotel is beautiful and the area is nice but I can’t recommend the service here at all. I just figured for such “premium” hotel, that they would have competent staff but from our one night there, that didn’t seem to be the case. It left a very bad taste in our mouths. We still are trying to get the double charge issue resolved and it’s almost 2 months after our stay.

Went in with two friends - one visiting from Canada, who wanted a real New Mexican margarita. We sat at the bar, tried to order drinks, but the waitress had a problem with my ID. It did/does have a slight crease in it, when it went through the washing machine, but I’ve never had any problems with it anywhere else (airports, bars, etc). She told me she couldn’t serve me, but agreed to ask the manager if he could make an exception. She was very nice.

The manager, on the other hand, was not. He told me my card was “suspicious”, and demanded to see everyone else’s IDs. Theirs had nothing at all wrong with them - one from Canada, the other from New Mexico, like mine. When he came back, the manager said he refused to serve any of us drinks, and then promptly walked away without another word and before I could get even a word out.

I’m 25 - I understand, I look young, though not THAT young. If he had a problem with my card, because of the crease, I would have understood. He could have been polite about it, told us it was simply the policy, and I would have gotten an ice tea or something without a fuss. I get it, you have to be careful. Instead, he was not only horrendously rude for insisting I was using a fake ID (seriously? At a classy hotel bar? And insisting the manager look at it?) but he kicked out me and my two friends, publicly embarrassing us and leaving without a word. There was nothing wrong with their cards whatsoever, and mine has never been a problem before or since. I have been to this establishment before with family, with the same slight damage to the card, and never had any issue.

I will not be returning, and I hope the owner considers re-educating their staff on how to handle this situations. Very disappointing.