Novotel Fujairah

The location was good in middle of fujairah but their reception is worst when i arrived at the reception they are not welcoming, the staff dont know how to respect their guest when i was having inquiry he just ignored me and when i told him why he dont respect me he told me he is the supervisor and will not let me to check in, its a bad customer service. It was a good hotel but you shud train ur staff well as it will ruined the image of the hotel. (Reception Name: Saeed) Hope you make action for this

Review for Novotel Fujairah

I recently stayed at Novotel Fujairah with my family, booking through a phone call using the HSBC Entertainer app for a complimentary one-night stay. While we were excited about this opportunity, our overall experience was somewhat mixed.

On the positive side, the booking process was smooth, and the complimentary night offer was a great value. However, there were a few aspects that left us feeling less than satisfied compared to our experiences in hotels in Dubai.

During check-in and check-out, the staff’s demeanor felt less welcoming than what we are accustomed to. A more engaging and friendly approach would have greatly enhanced the experience, especially as we were traveling with family.

In terms of amenities, we noticed that some basic essentials like cotton buds were not provided, which are typically available in most hotels. Additionally, we had booked lunch on our arrival day but were disappointed to find that by the time we arrived around 1:40 PM, many of the buffet dishes were already empty. Although some replacements were made, it was an unusual experience to encounter multiple empty pots in a hotel buffet.

The swimming pool also left much to be desired. The lack of temperature control made the water too cold for us to swim comfortably, which was particularly disappointing as we were looking forward to this feature.

While the stay had its highlights, I hope the hotel considers these points for improvement to ensure a more consistent and enjoyable experience for guests in the future. Thank you for the stay, and I hope to see these areas addressed in the future.

Whilst the staff seem to try their best and be friendly, the breakfast service is VERY poor. You have to queue for 30 minutes to get a table (or they deliver to your room at a set time, which means no flexibility in the mornings) ... then the food is always empty or short meaning there is a scramble when food comes out. I queued for 20 minutes to get an omlette this morning. They have packed the hotel with people, but without a restaurant that can manage it

I booked for 5 days 4 nights I liked the room it’s clean the hotel location is good nearby shops and services but soo surprised with the staff they are so rude they don’t know how to communicate with a guest they need to be trained how to serve people politely, I’ll never stay again in this hotel because of their poor service and skills of treating people 👎🏽