Red Castle Hotel - Managed by Aoudi Consultants

Keep in mind several of these issues are related to the fact that the hotel is understaffed.

1st, they don't always answer the phone (Both when you're staying at the hotel or just considering it)

Here are a number of issues we faced during our stay, within the character limit.

They increase the AC temp during night time in the summer "to save power" although it's very hot (>35 degrees celsius at night)

We booked a presidential suite. We were told that the difference between it & an executive suite was that the presidential suite had a jacuzzi, so we figured why not.

We were told on the phone that there was valet parking. This was not the case when we arrived. There was no valet parking. There was basement parking, which was a bit narrow/uncomfortable in certain spots but overall fine.

Upon arrival, there was only 1 receptionist available. I suggest they hire 1-2 more to deal with customers checking in & out and with those who have questions & to pick up the phone. This poor single receptionist was printing papers, checking ID's, talking with 2 groups of customers checking in as well as a group checking out, answering phone calls, & opening/closing parking gates.

The one good thing about our stay was his assistance - Leonardo, so I would like to thank him & I hope he gets a raise.

After checking in, we went to our presidential suite. 1st impressions were positive at the beginning - it looked nice & I liked the blue carpet's colour & the paint was bright.

However, after that, cracks started to appear in our view. The flat TV screen was small & ancient. It was also bolted in such a way that concealed the ports behind the TV. This led to our 1st negative interaction with maintenance & IT. The person who responded said they were in the process of getting new TVs & that only 2 in the entire hotel had an HDMI cable port. I knew that was false. He insisted. When I kept questioning him about it, he said he'd send someone to check it out. Leonardo the receptionist showed up along with the maintenance guy, & they both unscrewed a screw behind the TV to allow us to check behind it, where we saw there was indeed an HDMI cable & it worked.

The bed's mattress was as hard as the floor. The pillows were meh. But the worst thing about the bedroom was this wind chime that was right in front of the A/C vents. I'm not sure what decor genius thought this was a good idea, because it was terrible. Every time we closed our eyes to sleep they would jingle & wake us up.

Next, the bathrooms. There were 2, which was good, but one of them had a clogged up sink so the water rose quickly. The other bathroom with the jacuzzi & the shower had a broken heater. The false ceiling had markings of mould/humidity/leaking water & so on. The water coming from the jacuzzi was only lukewarm. It rendered the jacuzzi unusable. The water also had a funny green colour which made it seem unhealthy to use.

We complained & after an adventure with the help of a security guy, the receptionist Ziad, & a maintenance person, we found another presidential suite room where the water was hot & the jacuzzi worked (From a switch on the wall, but the jacuzzi buttons were all dead & so was the light in it). The water still looked off, tho, with a greenish colour. But at least the water was hot.

This other room looked older & had a questionable taste in terms of colours, but we eventually grew to prefer it over the other one.
The TV was not bolted to the wall here, the paintings were marginally better, although the view might have been a bit worse, but either way, the windows in both rooms were dirty. This new room had no working telephones.
Most importantly, however, there were no wind chimes! We could sleep in (relative) quiet.

P.S., since it's right by the street, you might hear traffic nearby & some other sounds from the AC & fans.

About the WiFi, we did not need it much, but the download speed when tested was 300 mbps (not bad for light work, tho I didn't check the upload speed.)

We didn't use the gyms or try the restaurant/cafe.