Crystal Plaza Hotel

Washroom smells urine. Towels and sheets are not laundried well, even the thick sheets that is yellow/gold in color is dusty. Receptionists are not welcoming and accommodating. Maybe this is what they call “worth of its cheap price” but frankly, they need to price down more due to its quality of hospitality and cleanliness.

it's very bad experience room's so dirty no parking available no water available inside the room WiFi totally kachra ac also not working rude behaviour totally time & money wasted..please everyone boycott this hotel..this is my experience

This was my horrible experience ever in my various tours. The reception staff were extremely unfriendly and arrogant. They treat and threaten their clients. On my arrival, there was no caviar service. When I asked, I want to pay in full - the answer was surprisingly rude , saying’ we don’t care , we have already deduct one day stay.” In my 3 night stay I could get one day room service despite repeated requests. Breakfast menu is highly poor quality and low test. Room inside is very poor with no broken and old furniture. Rooms are unhealthy. If you want to experience abuse, it’s a right place to visit.

The worst hotel ever ,from the reception we got feel from Ibrahim very rude guy (Tunisian or moroccon receptionist). Inside the room there is no tea bag and hot water. (No kettle) There is no bed switch ,Blanket is very small and pillow is very hard. No complimentary water, Cockroaches all over the hiding place. I have vedio.The whole experience is uncomfortable.

The hotel seems like 80s set up. Very smelly and dirty furniture with poking of spring metal on mattress. No complimentary water, plate and utensils even upon request too. Front office Moroccan guy very bad attitude and not even interest in customers. Lift was banging on us without sensors. Parking can be fit for picanto 🚗.

Very rude morrocan guy in the reception presenting rude behavior to us . I don’t know how is he hired in hospitality industry.
Rooms have broken and old furniture . Car park access is the worst in all of UAE . Even Michael Schumacher can hit his car easily in this low standard parking clearance . Overall worst hotel I ever visited my entire life ( I have traveled to +10 countries)

Dear CP Hotel Management,

I am writing to express my deep dissatisfaction with the service provided by one of your staff members, Ibrahim, during our check-in. His behavior was extremely rude, as he insisted on lecturing us about making eye contact and not turning away, accompanied by an inappropriate suggestion that things would be much worse if we were in his home country. This unwarranted remark came across as a baseless threat.

I would like to clarify that the reasons for some members of our group turning away and communicating among themselves were solely related to language barriers. They needed translation assistance, as not everyone was proficient in English. Despite this, Ibrahim's behavior was impolite, inappropriate, and left a terrible impression from the very beginning of our stay.

It was only after I mentioned the possibility of leaving a negative review that his demeanor improved, and he started to communicate more politely, eventually apologizing. However, such behavior from hospitality professionals is entirely unacceptable and falls below industry standards. I urge the management to take appropriate measures, providing training in politeness and proper conduct.

It appears that this individual may not be suited for a hospitality role, and it is evident that he dislikes the environment where he works, given his immediate and unwarranted rudeness. I trust that corrective action will be taken to maintain the reputation of your hotel.