Diamond Hill Resort & Spa in Vlore

⚠️ Heads up with this one.
When I arrived to check in, at reception I was informed that the hotel could not provide the advertised facilities (both indoor and outdoor pools). Additionally, breakfast was not available, even though I had booked a room with breakfast included.
This review goes mainly to the management — when facing operational issues, they should inform guests in advance, not upon arrival. Very disappointing experience.

Very Disappointing and Unsafe – Not Family-Friendly

Our experience at Diamond Hill Resort was incredibly disappointing. We chose this place thinking it would be a good option for families, but it turned out to be the opposite.

The playground was a disaster — it had no air conditioning at all, making it unbearable for the kids, especially in the summer heat. Even worse, there was no separation between age groups. Big kids were playing rough in the same area as toddlers, which felt chaotic and unsafe. There was absolutely no supervision or staff attention.

While we were trying to enjoy our meal, people from the upstairs balconies actually threw cigarette butts down near us! It was not only disgusting but dangerous, especially with children around. We reported it to the staff, but they didn’t care and made no effort to stop it. Their attitude was careless and completely unprofessional.

Overall, this place is not safe, not well-managed, and definitely not suitable for families with small kids. We will not be coming back and would not recommend it to anyone who values basic safety and hospitality.