Ultra Broadbeach

Dated and inconsistent quality. I would avoid booking here. Upon entry the apartment smells damp and mouldy. The dishwasher was leaking and water was pooled around the tiles. No toilet paper and despite booking for 2 adults and a child only 2 sets of towels provided. Whilst given when asked for surely the apartments need to be checked before check in. The carpets are in dire need of being pulled out and the entire kitchen be re stocked - mismatched cutlery and dining sets, bent forks. The knives are so blunt that they can’t even cut through a piece of bread. No oven mitt to take hot items out of the oven. The lady on reception on a Sunday incredibly rude in the two interactions we had with her. We advised of glass being broken at the lifts which is a massive hazard for children. Her response was poor and the glass was left there all day. When enquiring about the theatre area which our welcome
Letter mentioned she told us we aren’t residents and it’s not for us in a very stern scolding manner. The only positive was the size of the bath, the bed is comfortable and the pool area is tidy. For what you pay you could find better in the area.