Synergy Broadbeach - Official

Don’t stay in this hotel unless you want to be waken up by excessive construction noise before 7am. We could have a nice sleep in on our holiday which we really needed but that didn’t happen. Very disappointed.
The room was very dusty and we even found a cockroach on the wall (we should have included a photo for this but we panicked). My God so disgusting. The kettle was covered with black deposits inside so we had to ask reception to change it for us. And soon this didn't matter cause the water had a weird smell in it so we bought bottled water instead. Bathroom sink was clogged so water filled up everytime when using.
Obviously the room hasn’t been properly cleaned, but you will receive a message from them upon departure reminding you to remove all the rubbish from the room. Very clever way to tell people they neither clean their rooms nor care about the guests.
The rate should be much lower than what we've paid due to these downsides.
The only advantage of this place is its location. Overall a terrible choice for people on holidays.

They take $200 from you and apparently I have just been told it could take weeks to return to my bank account.
The beds were horrible two single mattress pushed together to make a double room, we had the worst sleep coming home from our holiday with sore backs, and not mention the beds only had a sheet on it, there was warm brown blankets in the wardrobes but they clearly had not been washed so we were hesitant to use them. The only good things about this apartment is the location, we would not stay here again.

Staff rude, beds are just singles pushed together, staff rude and appliances and complex old and run down. Listen, you’re only staying here out of convenience. I would suggest if you’re going on the Gold Coast holiday to not skimp out as there are so many more hotels or service departments that office so much better about you but as a last no other option I guess this place would have to do