Jasper Boutique Hotel

Rooms themselves are pretty nice. But the cleaning is not up to standard mouldy carpet and shower. Quilt had stains all over it under the sheet. Bathroom sink wasn’t cleaned well before we checked in. Scuffs all over the walls and dirty blinds. If they just upped the cleaning standard the rooms would be really nice.

PLEASE DON'T STAY HERE. I am currently on day 2 of a 3 night stay. I only stayed here because the conference I am attending is in the building. The room is outdated, has black marks on the wall, hair in the shower, finger prints on the glass and is not vacuumed. The floors are filthy, check photos. BLACK MOULD IN THE SHOWERS, which is a genuine health risk!!! The TV doesn't have Fox or any paid channels. Water is only complimentary on the first day, there is no refreshments. Housekeeping only involves making the bed and changing towels. There is no other tidying or cleaning. Empty water bottles are left messily on the bedside tables. Weirdly, the team made my bed and put empty mentos packets back on the bed. I guess it was too much effort to put them in the bin. The carpets in the hallways look cheap and have lumps in them. The iron and iron board isn't put away. I mean, what does their housekeeping team actually do? Is there any quality control? When I raised this with the front desk, they spent more time explaining how nothing is wrong than actually fixing the problems. This is, honestly, the WORST pseudo-4 star hotel I've stayed in, and I've travelled a lot. I've had better rooms at less than half the price in India, of all places. 8 of the 15 most recent reviews are 1/5. The issues are all the same but obviously the management do not care about their customers, or their response would be effective and immediate. DO NOT WASTE YOUR MONEY HERE.

Disappointed is an understatement. I’ve done quite a lot of travelling and never had such bad hospitality service. The lady at reception who helped us check in was rude and unprofessional. When we first arrived, she told us we had an upgraded room. Once we got up to our room it was grotty and dirty. There was no proper bathroom, the toilet was a disabled bathroom with a hose on the wall for a shower. Carpets were filthy and the room was smelly. She told us this was the upgraded room which is a disgrace. We asked to change our room and once we received the new keys she then started to talk bad about us to her colleague as we were walking away. She then continued to be blunt with us for the entirety of our stay.

On a positive side, the beds were comfortable and it’s in a good location. I wouldn’t recommend this hotel for the price point. Looks nothing like the photos.