Grand Hotel Plovdiv

The standard room was quite old and had a funny smell. In the morning, the toilet flush was not working. I had to check out without eating the breakfast I had paid for. The manager didn’t want to compensate me, not even for the breakfast and told me to call the reception earlier next time. There sure won’t be a next time!

Gold Ring Vanished from Room!!

Take what you will from the information provided:

After checking in, we left the room for a walk and dinner, during which I had left my gold wedding ring on the bathroom sink. When we returned, we found a banana and balloon had been added to our room, but my ring had vanished.

We were gone between 5 PM and 8 PM. Upon checkout, we were told to speak to a specific staff member who oversees all similar cases. This staff member confirmed they entered the room during this time period to place a banana and balloon in our room while we were out. They also told us they would be the one conducting the investigation of the vanished ring. Later, they confirmed at the end of the investigation that they never found the ring and wished me luck in finding it elsewhere.

The sentimental value of the ring to me far outweighs its monetary worth, and this incident has unfortunately marred an otherwise enjoyable trip.

Follow-Up Explanation:

To ensure the ring was not simply misplaced, my husband asked maintenance to check the sink pipe. Maintenance confirmed that if the ring had fallen into the sink, it would have been retrievable at the base of the pipe, but nothing was found.

I have a very distinct memory of placing the ring on the sink counter as I did it in preparation for changing my baby’s diaper. I washed my hands with the provided soap and noticed soap had collected on my ring, so I washed it off and placed it on the black countertop of the sink before we left for dinner. When we returned, the ring had vanished, and there was a banana and balloon by the TV.

I hope this review helps other guests when picking a hotel in Plovdiv.

Hotel rooms outdated , lack of restaurant outlets in the hotel. Rooms service options only when it comes to food. New restaurant chain opened on the ground floor, but for 3 days stay, we couldn't get a meal in that place as you wait for more that 1h af the door. Inconvenient for guests in the hotel. Hotel staff "can't help as it is not under the hotel management." You can't make even a reservation in the restaurant, and the hostes staff were rude. The location is the only good thing about this hotel ,serious work on the service needs to be done here.