Holiday Inn Express Vancouver-Metrotown (Burnaby)

Full sized kitchen breakfast but wooden cutlery, F off.

Air conditioning broken in the gym, gross.

Rooms feel cheap, tiny toilets.

Decent sized TV though.

Service was decent too, from the staff though.

I really want to give only one star because it’s the most noisy hotel we’ve ever stayed at, but the staff was nice. We got a room with tons of air conditioner fans right outside of the window. I can nearly bear the light rail noise even though it raises my heartbeat every 3 minutes, but the air conditioner fan runs all time. We could not sleep at all. I can’t believe they assign such a terrible room to their elite member especially we asked for a quiet room. My husband usually is a deep sleeper regardless the environment, but none of us was able to sleep here. We end up moving to another room with only light rail noise around 12:40am midnight(so it’s not like they don’t have an option for customers, but they chose to put us to the worst room.) They really should leave that terrible room as storage or notify customers before they move in, instead of assigning to their diamond elite member when there are tons of other better rooms available!!! Really disappointed, and made a terrible trip.