Century Plaza Hotel

Great people work here. The rooms are really worn out and really too expensive for what you get. It's more of a $150/night than 350/night. What is going on here.

At least the gym is really big and we'll equipped!

Hallway smells like an apartment building hallway. Food smell. Curry? Don't know why.

We are currently in room 1002. There are three of us staying. There are only two glasses, two cereal bowls so obviously one of us isn’t hungry or thirsty!
Housekeeping haven’t been near us since our arrival on Friday ( it’s now Sunday) despite the “Service our Room” sign being on the door both mornings. Soaking dirty towels are still on the bathroom floor. Man from housekeeping dumped fresh towels coffee and toiletries and disappeared without even a side wise glance at the unmade beds and the full bins…. And only after we had complained.
Mum spoke to the hotel manager. He told us housekeeping had serviced the room today. When she invited him to inspect their work he offered her a $10 voucher which went up to $25 when she gave him ‘the look’.
That is just over 1% of what we have paid for our stay in a dated, badly maintained suite.
My advice would be to find another hotel that values its customers and cares about the level of service.
Working in an award winning boutique hotel in the UK I am rather gobsmacked that service this poor still exists in this day and age.