InterContinental Toronto Centre, an IHG Hotel

We recently stayed at this hotel as part of a family vacation. This hotel is perfectly located in the heart of Toronto. It is within walking distance of many attractions. The hotel is not only very clean but has a wonderful modern feel. All staff we encountered were extremely friendly. Our boys were very impressed with the room saying " this is the fanciest hotel ever", but we're less impressed that our view was of a roof top.
After reading reviews we were happy to learn the pool hours were 6am to 10pm. This worked out perfectly as we would be arriving later in the day. Once we checked in our little boys quickly changed and we headed to the pool. Unfortunately when we got there we discovered it was not only closed but would be closed the entire time we were staying. This was a huge disappointment for our family, especially because no one had mentioned the pool closure upon arrival. Although our families experience was damped by the pool closure this was a lovely hotel.

Upmarket hotel in the city center within easy walking of St Lawrence Market, restaurants and entertainment. The room was fairly luxurious, with good views of the city and quick access to the hotel’s amenities and dining outlets. The vastness of the hotel made service somewhat impersonal.

Located in the heart of everything. Had the fastest elevators I've ever taken. The staff was very friendly and helpful. The room was very clean. The buffet breakfast was delicious. The pool is open from 6am -10pm so it was great to go for a swim before breakfast. They stored our items after check out so we could still enjoy the day.

Beautiful hotel and very clean. Friendly service with quick check in. Underground parking with the option for valet service. The location is prime and you can walk anywhere or take transit. The view from our room was spectacular overlooking Lake Ontario, the Rogers stadium and some parks. The pool/spa is lovely. Can’t say enough good things about this place - worth the cost

I recently stayed at this hotel for 3 days and had a wonderful experience. All staff I encountered were exceptionally friendly. Room cleaning service was excellent, bed was comfortable and it had great temperature control in the room. The shampoo and conditioner provided in my room left my hair so soft and shiny like never before. My kids enjoyed the pool and I liked that it had a very shallow pool that is great for younger children/toddlers. The lounge area on the 8th floor was amazing, we loved the buffet breakfast and being able to stop for drinks and snacks throughout the day. The hotel is perfectly situated right downtown close to many popular attractions.

Great location. Modern, sleek design. Clean room with city view and great amenities. Not too crowded or busy. It was so nice to stay here in November and all the Christmas decorations were up. So beautiful! The bed was was comfortable to sleep in but was pretty high off the ground so it was harder to get on and off the bed as a shorter person. 😆 The valet parking attendants were very nice and helpful. It is so convenient to to be able to walk mostly underground from here to Metro Convention Centre, Union Station, CN Tower and Ripley’s Aquarium.

I was at the hotel for a conference from Sept 15-18, which took place on the lower level of the hotel.
Overall, the hotel was clean, the staff very friendly and helpful, and my room was comfortable.
I want to particularly thank the catering staff who looked after the conference attendees. I have a number of food allergies, and they took great care over making sure my food was safe, and that I had delicious options available to me. They went above and beyond. Special thanks to the very gracious catering manager(whose name I unfortunately missed), the wonderful pastry chef who made special treats for me, and to waiters Mark and Michael who took excellent care of me.
I hope upper management acknowledges your superior service.
I would be happy to stay here again anytime that I visit Toronto