The Westin Harbour Castle, Toronto

The service at this hotel was impeccable.
I unexpectedly needed assistance in the middle of the night and the staff was all hands on deck and diligently followed up the next day.
The pool area is clean, spacious, and very relaxing.
Rooms are comfortable and clean. The lake view is gorgeous. The hotel is extremely accessible to everything. The valet system is super efficient. Everyone was so kind, caring, and thoughtful that I would not hesitate to recommend this hotel or stay here again in the future.

This location was perfect for touring Toronto. Just a couple minutes walk to the streetcar station, and 20 min ride down to the Ex. Very close to the CN tower!
The staff here were all friendly; valet, front desk, luggage storage. All great. The lady who was checking us out even gave a great recommendation for a cute breakfast place.
However, the room that we stayed in did not match the room pictures on the website. I understand that they are doing renovations right now, but the pictures should indicate what you are receiving. Our room was in need of some repairs; the toilet made a very loud sound when flushing, the tub didn’t drain, and the carpet was very stretched and would fold up, making a tripping hazard if you weren’t careful. The wallpaper is peeling and the windows are quite dirty on the outside.
We enjoyed using the pool & hot tub, and we saw that they have bikes available to use, which is a great idea in Toronto.