Hotel Senator

I kindly asked twice to refill the shampoo and body wash but they never did. The lady in the reception desk does not speak english. After 10pm the reception is closed and if an emergency happens you cannot contact with anyone from the staff. The sheets were dirty with marks from previous guests and the bed next to mine had hair on it from previous guests. Breakfast is available only for 2 hours from 7am-9am. Last but not least if you consider the price of the room i will definitely avoid this hotel next time.

The website says there is someone there to check you in until 2200, it is wrong. We arrived at 2045, no one was there. We sat in the parking lot until 2200 trying to get ahold of someone for check in information. There is only an answering machine, in German, and I don't speak the language. It does say something about calling another number. We then left and went to another hotel.

Stayed here for one night with 7 friends, so we had 3 rooms. The rooms were decent and beds were good, we only missed Some offerings like tooth paste, a drinking cup or that type of stuff. The location was great for us, Within 10 minutes we were at the city center and the party we booked.

The main issue however was service. We were supposed to check out at 11 in the morning. however, at 8:45 in the morning the 2 housekeeping ladies were already Shouting to eachother in the Hallway and playing hard music While cleaning (let people sleep??)

Besides being woken up by this, at 10 AM they kept knocking the door for housekeeping until they came in. They Said to us to get out of the bed and out of the room, but when we said check out was at 11 they said sorry and left. Just keep a schedule at what times people leave or something.

All with all very annoying to be woken up by hotel staff , this is something you would expect from other guests, but not from staff.