Tulip Inn Frankfurt Airport

I was extremely disappointed by the racist attitude of the gentleman working at the night reception. Both my wife and I were so disturbed that we couldn’t sleep the entire night.

The very first thing he said to me was, “You haven’t paid yet, please make the payment.” I replied that I had already paid, but he insisted—multiple times—that I hadn’t. Why would I lie? I have plenty of proof: tons of emails, bank statements, and so on.

Then, while I was filling out the form, I politely let another customer go ahead of me. When I returned, he suddenly started speaking in German. I said, “Sir, we were just speaking in English, please continue in English.” He said, “Oh, sorry,” and switched back for a moment—but then immediately asked, “How long have you been here? Why haven’t you learned German yet?” in a rude mood.

Who do you think you are to question me like that? What gives you the right?

I told him exactly what I thought that night: I am an engineer in a highly international field. I’ve been here for a year and a half. Of course, I’m learning the language to integrate better, but I don’t owe him any explanations!

I want to say this to all the tourists, businesspeople, and residents from around the world who visit Frankfurt: don’t give racists like this man a platform. Avoid supporting businesses that tolerate this kind of behavior whenever possible.

Yes, I am a Turk and a Muslim. But I came to Germany to be part of the system and contribute positively to it. What may seem like a small incident to some has caused deep emotional harm to us.

Wishing you all better and more respectful days ahead

This hotel has a bad cancelation policy. In our case we had to cancel our holidays because my step dad has passed away and we need to stay home to support my mom. We canceled our two rooms 4 weeks in advance (this stay was on the way back from our trip) and it wasn't possible to get a reasonable refund despite the circumstances (they charged 90%). For a hotel I think this is a ridiculous policy. Luckily we have good travel insurance so it doesn't matter for us, but if this were my hotel I would have a more customer friendly policy and/or I would have waived the cancelation fee because there is plenty of time to fill those rooms again. Strange way to make money, we will not be booking with this chain again.

Edit in response to the hotel: I understand that the cancelation policy affects the price but (1) I think that for a hotel the default policy should be way more lenient. You should be able to offer reasonable prices without requiring a 90% cancelation fee when canceling 4 (!) weeks in advance (2) I specifically asked for a waiver of the fee given the circumstances. We have travel insurance so it doesn't matter for us, but it would have been more gracious if you had granted it. All other places on Booking for which I requested this given our circumstances actually granted it. It's strange to act as though you "can't". Of course you can, it's a choice. Anyway, I have more important matters to attend to, I wish you good luck with your business.