Hampton By Hilton Frankfurt City Centre East

I recently stayed at this hotel in Frankfurt and while the location was convenient, our experience was marred by several issues that need attention. On the second night, we tried to enjoy drinks at the bar, but the receptionist, who was clearly stressed, refused to serve us, stating that the bar was closed for an hour despite the area being empty. This behavior was unprofessional and surprising, especially since she had been outside vaping moments before.

The following day, after the marathon, we encountered the same receptionist again, who refused to serve us nuggets, despite a sign at reception advertising 24/7 snack availability. She also didn’t offer to check the kitchen for black tea when requested, even though she had left the desk earlier. To make matters worse, we overheard her being dismissive to other guests seeking help with directions.

Additionally, we had specifically requested interconnecting rooms prior to our arrival, which was not mentioned as an issue until check-in. The receptionist claimed nothing could be done, leaving us without a solution despite the possibility of an upgrade.

Overall, this experience was disappointing, particularly given the hotel’s potential and the Hampton brand’s reputation. The lack of professionalism and poor service from this particular staff member severely impacted our stay. I hope this feedback helps improve the service for future guests.

Definitely not recommended. The hotel is okay. The location is reasonable if you are fine with long walks or using public transportation, but the service by the staff is highly unprofessional. And if you forget anything in the hotel, consider that it is gone as the housekeepers cannot find whatever you leave in your room, which raises security questions regarding what you leave in your room also during your stay. And the staff will never answer the phone, or answer your messages.

Hampton by Hilton Frankfurt city east location is good . Metro is next door S ban track rail and buses are within walking distance . That was the reason why we selected to stay at this hotel . It also has very good breakfast selection despite the dining area being a bit small!

Unfortunately we are going to share the negative experience that we had ! We arrived and was confident that a Hilton managed hotel was going to be an enjoyable stay for us . Day # 1 we had two bathing towels , two face towels, one box of tissue paper, one floor towel.

Day # 2, we were missing two face towels, and we attempted to call the house keeping but failed to get anyone on line for more that 10 times. And we called the front desk ! Guess what , no one answered despite calling more that 5 X although one time, we seemed to get someone to answer but failed later they claimed they could not hear what we said and they did not attempt to call us back.

So we went to front desk to request for towels , more hangers and two more pillows…. And ask why no one answered by house keeping or there are any at all ? No response to my question !

The front desk was doing the house keeping duties of giving us two face towels. They claimed that the entire hotel had no extra hangers. Originally, we only had three hangers which were not enough for two people.

Day #3, there was no extra pillow given to us until we insisted and they delivered two to us.

Day #4, The two face towels were missing again.

Conclusion - the hotel’s house keeping department is failing to manage the room’s essential items. In addition, the hotel doesn’t have the courtesy to take calls.

So, make your own decision before u book this hotel.