Hampton By Hilton Frankfurt City Centre East Hotel

I recently stayed at this hotel in Frankfurt and while the location was convenient, our experience was marred by several issues that need attention. On the second night, we tried to enjoy drinks at the bar, but the receptionist, who was clearly stressed, refused to serve us, stating that the bar was closed for an hour despite the area being empty. This behavior was unprofessional and surprising, especially since she had been outside vaping moments before.

The following day, after the marathon, we encountered the same receptionist again, who refused to serve us nuggets, despite a sign at reception advertising 24/7 snack availability. She also didn’t offer to check the kitchen for black tea when requested, even though she had left the desk earlier. To make matters worse, we overheard her being dismissive to other guests seeking help with directions.

Additionally, we had specifically requested interconnecting rooms prior to our arrival, which was not mentioned as an issue until check-in. The receptionist claimed nothing could be done, leaving us without a solution despite the possibility of an upgrade.

Overall, this experience was disappointing, particularly given the hotel’s potential and the Hampton brand’s reputation. The lack of professionalism and poor service from this particular staff member severely impacted our stay. I hope this feedback helps improve the service for future guests.