Sheraton Offenbach Hotel in Offenbach

Too many things went wrong during our short stay for this to be anything other than bad management. Hotel could be great, rooms are fine and it's a good location. The good news ends there.

There was a power issue first night which knocked out the air conditioning. Fair enough, things like this can happen but when called to report this the response was nothing can be done till next day. It was a heatwave so basically no real sleep first night of our stay.

Four small bottles of water are provided, which we drank first night given the room was so hot. Then we found these are not replenished no matter how long you stay. Also they provide coffee cups the first night then housekeeping remove them and they don't replace. Makes the coffee machine in the room useless as no cups after the first night. Completely ridiculous.

They remove the bar soap after first night and don't replace it. Seems they expect everyone to stay just one night. Given the poor service maybe that is the norm.

Manager did offer complimentary breakfast for our party of 4 given the issues which was a nice gesture and appreciated. Me and my wife went down first. The selection was so bad we messaged our boys not to bother coming down even though it was free. Fried eggs completely dried out and inedible. Pastries very tired looking and not at all fresh. The muesli tasted stale. My wife asked for gluten free bread and a small roll was brought to our table after 10 minutes. She cut into it and it was frozen solid inside. They usually charge 26 euros per person, just glad ours was complimentary.

Funniest thing is we had a king size bed but they only provided a single blanket ! When we called they said nothing could be done till next day !

Also the Guest Relations button on the phone in the room did not work ! There was another number to call but this was not mentioned in the room.

Having stayed in hundreds of hotels around the world from 3 star upwards, including many Sheraton properties not come across so many issues before.

I will be sending a report to Marriot, as all these things can be resolved with better management and it's a shame for the Sheraton brand to be devalued due to these and also want to help future customers.

I wish I could give this hotel 0 stars. The hotel itself is dirty and outdated. The phones did not work and they did not even refill the shampoo, conditioner, body soap. I am surprised that it is a Sheraton as I expected much better from this brand of hotels. Lastly, the worst is the food. The dinner offered by the hotel is some of the worst food. Avoid staying at this hotel if you can as I am sure there are better options.

It was my first time at this hotel. The hotel is also right next to the Sbahn and surrounded by restaurants, so it is in an ideal location. However, the property has aged and the maintenance and upkeep has been lagging behind . We had booked the room with king bed for 3 nights and here is what happened: The first night, we realize that the bed is sloping to the right and the washroom has black mold. We let the reception know in the morning and they change the room. In the new room the cold water stops coming and we report to the reception they tried to fix it and the again they couldn't so we changed room again. This room the bed was worse than the other two and we were happy to be out of there. I would certainly recommend not to go there until they renovate the place.