DORMERO Hotel Frankfurt

If I could give zero or negative stars, I would.

The reception service was extremely disappointing. We booked a standard room with a specific request for twin beds, and at check-in, the receptionist confirmed that it was a twin room. However, when my family arrived, it turned out to be a double bed instead.

When I raised the issue, the hotel manager sarcastically said, “If I could cut the bed in half, I would.” — not exactly the kind of service or professionalism you’d expect.

They claimed the hotel was fully booked, yet twin rooms were still showing as available online for that day. Still, the manager refused to make any changes, insisting it was full until Monday.

The room itself was tiny, outdated, and extremely noisy, being located right next to the train tracks.

To make matters worse, the AC in the second room didn’t work. When we asked for a room change, the staff responded rudely, saying “Na, I gave you 514, not 513.” Completely unnecessary attitude. My friend waited over an hour in 30°C heat, only to receive no solution. Eventually, they had to bring their luggage down to the reception and firmly demand a new room — which finally worked.

It was my first and last time to even look at this hotel. I was planning my route to Frankfurt to Messe event with my colegues and it was written at the webpage that payment will be charged at the accomondation. They just sent me a one day before arrival that they canncelled my booking. I didnt receive any email or phone call with any problem or issue. Reception is open from 1.pm so I called them and they told me that was problem with card and they are doing it always without contacting a customers. And of course hotel was already full so they couldnt help me. So rude and poor policy I never experienced in my life.