Plaza Hotel & Living Frankfurt in Frankfurt am Main

Hotel booked as a mistake in wrong Frankfurt, after explain that we are 7 hours away and technically not possible to stay in this hotel we ask for full refund basically straight away after booking. Hotel rejected and charge in full. Beware !!

Stayed here for a work trip. Wouldn't recommend as in my locked hotel room, someone went through my bags, stole my laptop and iPad. Came back to my hotel room - still locked - but items now stolen. Getting Michael, the manager, to then deal with the request was difficult and now months on still have no correspondence from himself as he didn't want to deal with the situation. He has been rude and no help. Another member of staff helped me resolve the situation and receive rightful compensation. I also wouldn't recommend staying there because across the street (and the block really) is a lot of construction going on. Not really the fault of the hotel, but a warning as it is a long-term construction that will wake you up - particularly in the summer when you have the windows open. I do, however, want to thank the front of desk staff who do their absolute best and provide great service in spite of what Michael, the manager, can provide to them. If you are forced to stay here, don't take anything valuable or at the very least carry it with you at all times as it is not safe in the hotel room. Even if buried in your suitcase with a locked door.