Grand Ocean El Sokhna

Came here to attend a wedding and stayed at the resort.

Location/property: about 2 hours from Cairo, the property is vast, plenty of pools at the hotel (5 or more) there is also a full children area. The pools are heated -starting December which was a tad bit disappointing as the water was so cold when we went we couldn’t enjoy the beautiful large pools. There are multiple sport spaces. They also have carts that can drive you around upon request as it’s such a large property.

Food: multiple options for both dinner and breakfast.
Rooms: they were clean, the beds were comfortable. Everything you need was available in the room. The only issue in the room was the flies. There were plenty and no matter how hard we tried to get rid of them somehow they made their way into the room

Service: checkin and out was easy. I also had the laundry service. Clothes were perfectly pressed and delivered back in a timely manner. They also booked us a shuttle back to the airport. The only concern was the early morning room service knocks. We couldn’t find the do no disturb sign in our room so having sleep interrupted early morning wasn’t fun twice.

Entertainment. Nightly entertainment was disappointing. There was a show that started at 10 it was suppose to karaoke as advised to us by the entertainment team. By 10:26pm they wrapped up. There wasn’t much to do at night. There is a cafe that is open late.

Beach: we really enjoyed lounging on the beach chairs by the water. There is a cafe right there to get afternoon snacks and drinks. There were a lot of Rocks, so highly recommend wearing water shoes.

Very nice place with wonderful views, good food, and exceptional customer service.

It’s not our first time there but what truly stood out is the way the managers handled our feedback with utmost professionalism and dedication.

Special thanks to the management of the hotel, Mr. Tamer Hassan & Mr. Abdulhameed made sure our stay is convenient and pleasant.

Mr. Tamer has been with us throughout the process and offered us several complimentary gifts to make up for the misunderstanding that has happened. They even made us a special meal that he overviewed himself to ensure everything is on point.

They truly listen and make sure all your issues are solved and you’re satisfied with the service offered.

Wonderful stay and amazing team!

Generally the services was very good, the min. level of hospitality was provided except for dining area the staff was unprofessional in dealing with the guests, rooms were clean with good sizing housekeeping service was good, the value against services was ok, pools were cleaned, and beach was green, generally it was a good experience, food was not perfect with no variety of dishes, also the night activities was very limited for kids.

What an amazing team, they are super friendly and active , i really enjoyed every moment and special thanks to Salma ,yasmine, omar, gehad and aya keep it up team you are great and you are doing wonderful work

I had a lot of fun. I was very happy with the quickest check in made by Sherihan at front desk. She was very helpful and gave me the highest floor as you can see the view in the picture.

Staff are VERY friendly and helpful (cleaning staff, waiters..) and the managers in the restaurant take hands on approach, helping all the time in maintaining a good quality which is amazing to see
Pools are nice and look clean (not sure how often the water is changed though
They offer free breakfast and dinner
The only things we didn't like:
Water in restaurants is NOT available for you to refill. A waiter would do that which doesn't make sense. And beverages for dinner are NOT free
The location is away from supermarkets (but there is a pharmacy and kids area nearby)
The doors of the rooms don't close quietly, you have to shut it firmly and it makes a very loud noise (woke my son one morning)