Hotel Suites Albayzin Del Mar

Lovely hotel but....no entry before 5pm.. .pool doesn't open till 11am.....no towels supplied for pool....buy from hotel at £20 each....not enough sunbeds......lots of kids (well behaved) but thought it was a boutique hotel - rooms were lovely though and garden and architecture great

Very large hotel, not very clean, our room was infested with ants on the floor on the shower towels, in the bathroom, despite the notice to the reception nothing was done. 2 days, paid €500. The pool was the only nice and positive thing. At check out the receptionist's response was sorry. Abundant breakfast but difficult to find a clean table to sit on. I'm sorry but we didn't find ourselves at all well and they didn't help us at all.

DO NOT STAY HERE WITH A DOG
It says pets allowed - more like pets tolerated if you’re willing to lock them in a minimally airconditioned room for your entire stay.

You have to sign a disclosure and ‘pet rules’ which is totally normal. They say your pet is not allowed in any ‘interior spaces’ which again makes sense I understand that. It says and I quote “The pet can only be inside the room and in the common passage areas to access it. It is totally forbidden to enter the rest of the interior spaces such as restaurant, games room, and the rest of the rooms, except for the circulation areas of the hotel complex.”

So you can see my confusion when turns out it ‘interior spaces’ also means ‘exterior spaces’ and we are meant to know that even though there is no reference to the outdoor garden, by the pool, outdoor part of the restaurant, outdoor bar area and the outdoor common passage areas.

Why would you not make it clear on booking and on the pet rules sheet? To trick you into paying for a room?

We got accosted in a hallway with the receptionist arguing with us.

I suggested they need to change the wording on the sheet because it is incorrect to use interior when they also mean all exterior (actually turns out your pet is not ANYWHERE in the supposedly ‘pets allowed hotel’) and they said - no.

They were not friendly or receptive to the suggestion and therefore I have to leave this review to warn other pet owners - DO NOT STAY HERE.

Two hours to check in and they still haven't given us the room, it's three in the afternoon and we're without a room and we can't change rooms because of the heat wave, my daughter is seven years old and she has to be at reception wasting the day, but at twelve they call you on the phone to leave the room and all this for the modest price of 570 euros for the weekend. You pay for what you think is luxury and it's lamentable.