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686 $
Hotel Palacio de Santa Paula, Autograph Collection
🌍 Spain, Granada, Gran Vía de Colón, 31
● Center: 180 m
☎ Phone: +34 958 80 57 40Show
🧭 Coordinates 583 EUR
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Rooms and prices
2 guests
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Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
686 $
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Deluxe Accessible Double room
Private bathroom
Beds:
686 $
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Premium Deluxe with sofa Double room
Family room with internet, air conditioner and mini-bar
Beds:
712 $
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Premium Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
762 $
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Deluxe Gran Via View Double room
Private bathroom
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Double Junior Suite
Private bathroom
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Gran Via View Double Suite
Private bathroom
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The Bishops Double Suite
Private bathroom
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Description
In this hotel 75 rooms, 5 floors.
Policies and conditions
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. - Private parking is possible on site (reservation is not possible) and costs EUR 30.25 per day.
- Pets are not allowed.
- WiFi is available in all areas and is free of charge.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, No prepayment
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Garden
- Television in lobby
- Terrace
- All Spaces Non-Smoking (public and private)
Rooms
- Room service
- Family room
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
Meals
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
Internet
- Free Wi-Fi
Transfer
- Car rental
Languages Spoken
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
Tourist services
- Tour assistance
Parking
- Parking
- Parking nearby
Business
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Massage
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
Pets
- Pets Not Allowed
Health and Safety Measures
- Extra decontamination measures
- Additional measures against COVID-19
Street view
Google panorama
Video: Hotel Palacio De Santa Paula, Autograph Collection, Granada, Spain
Map
Reviews
26.11.2024
Fantastic stay in Grenada. I would not have picked any other place to stay at Grenada for my wife and I.
First, the service was exemplary. David, a front desk attendant, was super friendly and gave us super helpful recommendations for modes of transportation, restaurants, and other activities. And he was just always warm, kind, and patient with our many requests. Juan, one of the waiters during breakfast time, was always so patient and timely with our requests. We kind of felt we established relationships with the staff at the end.
The hotel is beautiful. You feel like you are in Spain in the hotel. The plaza is so peaceful to have a meal or just to relax. The are several beautiful rooms and the hotel has a interesting history. The rooms are comfortable. I liked the bathroom because it’s spacious and the bed was super comfortable. The only thing to consider is that only one hotel room has an outdoor space.
We had dinner and breakfast. The dinner was good. Food was somewhat flavorful but again, the ambiance is fantastic and relaxing. Service was warm, patient, and timely. This is one of the few breakfast places nearby that provides comprehensive choices and an American style breakfast. The breakfast is tasty. The price includes both a buffet and menu choices. The only slight concern is the breakfast is approximately $30 per person which is very expensive compared to other options in the area and outside the area.
I strongly recommend for any visitor to Granada to consider this hotel.
First, the service was exemplary. David, a front desk attendant, was super friendly and gave us super helpful recommendations for modes of transportation, restaurants, and other activities. And he was just always warm, kind, and patient with our many requests. Juan, one of the waiters during breakfast time, was always so patient and timely with our requests. We kind of felt we established relationships with the staff at the end.
The hotel is beautiful. You feel like you are in Spain in the hotel. The plaza is so peaceful to have a meal or just to relax. The are several beautiful rooms and the hotel has a interesting history. The rooms are comfortable. I liked the bathroom because it’s spacious and the bed was super comfortable. The only thing to consider is that only one hotel room has an outdoor space.
We had dinner and breakfast. The dinner was good. Food was somewhat flavorful but again, the ambiance is fantastic and relaxing. Service was warm, patient, and timely. This is one of the few breakfast places nearby that provides comprehensive choices and an American style breakfast. The breakfast is tasty. The price includes both a buffet and menu choices. The only slight concern is the breakfast is approximately $30 per person which is very expensive compared to other options in the area and outside the area.
I strongly recommend for any visitor to Granada to consider this hotel.
23.10.2024
The front desk of the hotel is divided into separate people. The ones I met in the morning were very polite and enthusiastic, but the ones I met in the afternoon were obviously much worse. The hotel room is very small even if the larger room with 1.8m bed is booked. You can just visit the monastery and have a meal. I feel that the 3200 yuan for a night is not worth it.
12.10.2024
Gorgeous hotel. I wished we stayed longer here.
The decorations, the courtyard, and our room are very beautiful. Only small problems with the awkward bathtub door and squeaky bed.
The staff was very nice to check us in at 11pm. They did hold our luggage after we checked out to explore a bit more, which was very helpful for us.
The hotel was not very close to the train station (uber 12min), and about 20min walking to the Alhambra.
The decorations, the courtyard, and our room are very beautiful. Only small problems with the awkward bathtub door and squeaky bed.
The staff was very nice to check us in at 11pm. They did hold our luggage after we checked out to explore a bit more, which was very helpful for us.
The hotel was not very close to the train station (uber 12min), and about 20min walking to the Alhambra.
05.10.2024
Quick read: To say this hotel was a disappointment is an understatement. The breakfast was nice and Miguel who assisted with bags was very kind, but the rooms are dated and management exemplified some rude, xenophobic, and hateful behaviors. Won’t ever stay here again.
We were encouraged by other reviews so we gave staying here a try.
The manager at check-in was an absolute nightmare - at first, he couldn’t even remember which passports we gave him, and was wildly accusatory (going so far as to say that we were intentionally trying to hide a passport from him). That was our first encounter.
The hotel also wouldn’t honor a discount we had for booking a second room with a child, and when they couldn’t justify the rejection based on the policy rules, they went so far as to say “they make the rules”. This means that everything is at their discretion and people that stay here have no power or expectation to be treated kindly or as five-star Marriott guests.
They yelled at us when Marriott corporate then called them and recommended they honor the booking agreement.
This has been a truly uncomfortable and bizarre experience (we travel regularly and are platinum Marriott members). I’m also fluent in Spanish and travel in Spain regularly, and would feel terrible if this was another couple’s introduction to the city of Granada which is why I’m writing this review.
We felt like there might have been other reasons the managers were being particularly disagreeable with us (read: we’re an Indian family).
We were encouraged by other reviews so we gave staying here a try.
The manager at check-in was an absolute nightmare - at first, he couldn’t even remember which passports we gave him, and was wildly accusatory (going so far as to say that we were intentionally trying to hide a passport from him). That was our first encounter.
The hotel also wouldn’t honor a discount we had for booking a second room with a child, and when they couldn’t justify the rejection based on the policy rules, they went so far as to say “they make the rules”. This means that everything is at their discretion and people that stay here have no power or expectation to be treated kindly or as five-star Marriott guests.
They yelled at us when Marriott corporate then called them and recommended they honor the booking agreement.
This has been a truly uncomfortable and bizarre experience (we travel regularly and are platinum Marriott members). I’m also fluent in Spanish and travel in Spain regularly, and would feel terrible if this was another couple’s introduction to the city of Granada which is why I’m writing this review.
We felt like there might have been other reasons the managers were being particularly disagreeable with us (read: we’re an Indian family).
03.10.2024
Tried to cancel a booking within 24 hours for a potential stay which was 3 weeks away. Hotel refused to cancel for any refund and wants to keep 100% of my money. Not a 5 star experience. Would strongly advise against anyone doing business with this hotel or management.
13.09.2024
Lovely stay in a lovely historic hotel. We enjoyed a junior suite in the oldest and quietest part of the hotel. Excellent hard bed! Neat bar with good tapas located in a former convent. Staff was very accommodating and helpful. Good but not outstanding selection at breakfast, though breakfast was very good. Did not sample the on site restaurant, which is well-regarded. All Bonvoy expectations exceeded. Would definitely return.
08.08.2024
Owned by Marriott, the standard is very online
04.08.2024
The hotel rooms are very unique and the breakfast is of good quality. The service attitude is very good, the staff are very enthusiastic, the building is unique, the lobby is exquisitely and elegantly decorated, and the environment is comfortable.
02.08.2024
The room is okay. The location of the hotel is easy to find. The breakfast is not delicious.
22.02.2024
The room is relatively large among Paris hotels, and it is more than enough to open two 30-inch suitcases. After checking in, we were introduced to the hotel and the facilities in the room, including how to use the switches, were explained to us very professionally.
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Frequently asked questions about Hotel Palacio de Santa Paula, Autograph Collection
How much does it cost to stay at Hotel Palacio de Santa Paula, Autograph Collection?
The cost of living in Hotel Palacio de Santa Paula, Autograph Collection depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which room categories are available in the Hotel Palacio de Santa Paula, Autograph Collection?
You can book Deluxe Gran Via View Double room, Deluxe Double room, Premium Deluxe Double room, Premium Deluxe with sofa Double room, Deluxe Accessible Double room, Double Junior Suite, Gran Via View Double Suite, The Bishops Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Hotel Palacio de Santa Paula, Autograph Collection?
Check-in at Hotel Palacio de Santa Paula, Autograph Collection is possible from 15:00, check-out is until 12:00.
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