HSM Son Veri Hotel

I visited this Hotel with my daughter for a short break of 4 nights which we were really looking forward too. After reading the reviews we chose HSM Son Very as trip advisor score was 4.5. WHAT A HUGE MISTAKE !! Our room view was a brick wall. The sliding door to our balcony was broke and when locked could still open. We went to reception to ask if we could change rooms. The staff were VERY rude and said no and that the hotel was full and was told we should of paid for a sea view. The safety deposit cost was 18 euros for 4 nights with 3 euros returned at the end of the stay. Our deposit box worked for two days and then would not open ( it had our cash in) When we reported this to a lady on reception she was also Very rude and unhelpful and said she would get maintenance to sort it. There was no communication when this was done , and they took the key so we only had access to it for two days and no money was refunded or the deposit returned. The room was basic , no kettle and we were only given hand towels to use which were tiny. A lovely cleaner on our second day gave a bigger towel but after this only beds were made and room floor was not cleaned. The electric kept tripping in the room. The balcony light came on automatically and could not be switched off, this was on all night and was very bright shinning into our room as curtains would not fully close. Pools were freezing and dirty. I have never stayed in such an awful hotel and really cannot believe the 4.5 rating on trip advisor. The staff are extremely rude on the reception and very unhelpful. I have never given a bad review before but felt the issues warranted this. I00 per cent we would not recommend this hotel On a positive The area was busy with lots of bars and restaurants with friendly staff within a short walk down a hill and had a beautiful sandy beach.