MLL Palma Bay Club Resort

The only good thing I can say about the hotel was the animation team (kids entertainment). They were absolutely amazing!!! Johan and his team were great with the kids and were a highlight of our holiday. Our kids wanted to go to all their kids clubs and the evening events they did.

The rest of the hotel was a massive let down! The food choice in the restaurant was absolutely rubbish, hardly any choice and constant people just pushing in.

Supposed to be All Inclusive but alcohol isn’t included so you have to buy all your alcoholic drinks! Oh you do get a couple free beers or wines with lunch or tea! Neither of us drink beer or wine 🙈.
Half the staff were miserable, first hotel I’ve stayed at where they wouldn’t let you have your own mugs filled up with Pepsi/juice etc.

The hotel is full of young german lads and girls, the lads are constantly pissed, loud and annoying. Our room had groups of them around us who were screaming, singing, banging and partying till about 4-5am every night.

Twice we had altercations with people trying to take our sun beds

Would never stay here again! Like I said before the animation team made our stay enjoyable and we enjoyed their shows at night. They brightened up a horrible experience of this hotel.

The biggest clue it wasn’t gonna be a nice hotel was the fact that there is a police vehicle outside the hotel and police are frequently seen walking around the hotel.

It’s such a shame the hotel has been neglected, can see when it was first built it would’ve been really nice. The hotel doesn’t look like it’s had any maintenance done for years, why aren’t you doing yearly painting, repairs etc?

We recently stayed at MLL Palma Bay and had a mixed experience. From the pictures, we expected a resort with a few pools, but it’s actually a bigger complex made up of several buildings. We were placed in the Havana building, which unfortunately had the smallest pool, no drink or snack bar but the most available sun loungers.

If you want to use other pools, you have to go to the different buildings, which is tricky because the key card rarely works at those entrances. Most of the time, we had to rely on someone else letting us in – quite inconvenient. As expected in resorts like this, loungers are often reserved early with towels.

There are several bars on site, but at least one bar per day didn’t have proper drinks available due to machine issues. On top of that, you’re required to pay a deposit (in cash) for a reusable cup, which they do not mention at check-in. So if you turn up without cash, you’ll have to trek back to your room – frustrating, especially in the heat.

The food was okay – nothing memorable, and the variety was quite limited. Alcohol is restricted to lunch and dinner in the restaurant only, which is understandable under local laws, but it does mean you cannot enjoy a cold drink while relaxing by the pool unless you’re willing to pay extra, making the ‘all-inclusive’ feel a bit pointless.

Room cleanliness was hit and miss. We found a black hair in the bathroom, a stain on the pillow, and the hand soap dispenser didn’t work.

Overall, it’s very much a 3-star hotel – and it shows. It’s quite noisy as there’s so many people. If you’re looking for a basic place to stay and do not mind a few inconveniences, it may be fine. Just manage your expectations.

** Make sure to read this before booking there **

Where do I start? Stayed 7 nights for business. Food is incredibly terrible so don't bother with the "all inclusive". It's a scam!

Depending on which building they put you in, the air conditioning does not work. They gave me a portable fan for my stay. Yes, you read it right. A fan in a hotel room!

The Spanish staff are great. The Swiss staff which are mostly the managers are super rude.

The location and the prices are great if you don't mind all the above. Personally I will never ever return there nor would I recommend it to anyone.

Right now eDreams is looking into this and most likely I'll get some kind of reinbursement.