AC Hotel Iberia Las Palmas by Marriott

If any hotel deserves zero stars, it’s this one. From check-in onward, this has been the most unpleasant stay I can recall. The staff show zero regard for customer service. Checking in took an unbelievable 40 minutes, and the rooms are so filthy it’s beyond imagination.

The bar experience was equally appalling. When I approached the staff, they initially claimed the bar was closed. After questioning how a so-called “4-star” establishment could offer such poor service and requesting a beer, I was made to wait 10 minutes, only for them to confirm, “No, we are closed.”

This place is a disgrace to the Marriott name. In Warsaw, they removed the Marriott branding from a hotel because it no longer met the standard—this one should follow suit. How this disaster of a hotel can call itself “by Marriott” is beyond comprehension.

Do yourself a favor: run far, far away when you see this hotel listed online. It’s nothing short of a nightmare.

I'm speechless about this hotel. The room I was given when I first checked in was not cleaned. The two sisters even had bottles of water left by others. There was no shower gel in the room after I moved in. It's hard to imagine that this is something a four-star hotel would do. The room itself is also very old. In short, avoid it.