AC Hotel Iberia Las Palmas by Marriott

If any hotel deserves zero stars, it’s this one. From check-in onward, this has been the most unpleasant stay I can recall. The staff show zero regard for customer service. Checking in took an unbelievable 40 minutes, and the rooms are so filthy it’s beyond imagination.

The bar experience was equally appalling. When I approached the staff, they initially claimed the bar was closed. After questioning how a so-called “4-star” establishment could offer such poor service and requesting a beer, I was made to wait 10 minutes, only for them to confirm, “No, we are closed.”

This place is a disgrace to the Marriott name. In Warsaw, they removed the Marriott branding from a hotel because it no longer met the standard—this one should follow suit. How this disaster of a hotel can call itself “by Marriott” is beyond comprehension.

Do yourself a favor: run far, far away when you see this hotel listed online. It’s nothing short of a nightmare.

My stay at this hotel was one of the most disappointing stays I've had at any Marriott. Some of the hotel staff were clearly under-trained as they struggled to answer simple questions about things like parking and issues with our room. Further, in spite of the "do not disturb" sign we left on the door, the staff still came into our room on the 3rd night of our stay. Beyond that, there were multiple issues with the room itself. Multiple items were in disrepair or improperly maintained. I've added photos of some of the issues, but the worst among them was the poor drainage in the showers. Taking a shower was a race against time to try and make sure the water didn't overflow the one inch high lip at the base of the showerstall, all the while standing in a puddle of drain water. We actually had changed rooms on our first day due to all the issues, and the 2nd room was in the same state as the first. The location at least is great with walkable access to the city and quick access to the highway, but if you can find somewhere close by, I'd advise staying there until the management of this hotel can pull itself together.

They claim to be a 4-star property. It likely was at one time, but now lack of maintenance drops it down significantly. The lobby looked promising and the staff was friendly and helpful. When we got to the elevators, one didn’t work, another was ‘jumpy,’ leaving one that operates as expected albeit slowly. We had a room on the 11th floor, the hallway has wall and floor damage as does our room. I gave up on the internet and used my phone as a hotspot through my international phone plan. There is a sizeable balcony, but no chairs. The bed was clean and comfortable. Adjusting the thermostat had no apparent effect at all. The room door did not muffle sound, so we knew every time other guests down the hall entered or left their room. I picked up the desk chair to move it to the balcony and the back fell off. Boards surrounding the pool are curled and loose and a trip hazard. None of this is the fault of the staff, we liked everyone with whom we interacted. They just need a major investment to upgrade to a 4-star property.