Occidental Jandía Playa Hotel

Firstly, I have read recent reviews and agree this hotel shouldn’t be listed as a 4star, as it is a 3star at best a 3star+. The hotel needs some serious money spending on it before it can call itself a 4star.
The hotel pool area whilst nice is in need of some TLC…tiles need grouting/repair, wood needs painting, bridge to pool bar feels like at any point you may fall through and into the pool.
We were disappointed with the room for a 4star. No iron in the room but more surprising was a lack of kettle with tea & coffee making facilities.
We came back to the room a few days after it had been ‘cleaned’ to find the floor was still gritty and so clearly hadn’t been swept & moped. The bedsheets were not changed once during our stay. Seems they only make the bed and give it a very quick one over each day. The room was dated and needs modernising.
Food - the one and only evening restaurant whilst always being replenished was disappointing in quality. The selection was more limited to what we are used to and we found most nights it was the same old with only a couple of new options. With all inclusive you need to make it more varied for guests. Also, we found the staff are very slow to clear away dirty plates and looked around to see other tables in our position, with plates piled up and having to go onto desert with main plates left on the table…not a pleasant dining experience!
The hotel is on a slope and this should be made more clear to prospective customers. We heard of room changes due to mobility issues, but at least the walk up and down burns off the calories!
We fed back that this isn’t helped by the pool towel pick up/drop off being up the top the main reception away from the pools. Often the reception staff as tied up with check in & outs so you’re left in a queue just to get fresh towels.
What seems to be a pitty, from reading previous reviews, over the last several months is that the same issues cropping up. The guest experience manager will acknowledge this review and thank me but are lessons really being learnt and improvements happening?
Overall, we had a pleasant stay but when going back to Fuerteventura we will use other hotels and sadly wouldn’t recommend this one.

Hotel was clean and the amenities serviceable. It’s a bit dated and the food was definitely quantity over quality. Shuttle busses offered to the beach but there’s not much else in the local area.