Summum Prime Boutique Hotel

Dear [Hotel Manager’s Name],

I hope this message finds you well. I am writing to express my deep concern regarding several issues that have significantly impacted my stay at your esteemed establishment, the SimpleMode Hotel by Melia Design Group in Mallorca.

Firstly, I encountered a serious security breach last night. While attempting to access the rooftop pool, I inadvertently discovered that my room key card also opened another guest’s room on the fourth floor. The room number was 4-0-something (unfortunately, I do not recall the exact number). This alarming incident has left me profoundly concerned about the security protocols in place at your hotel.

As a guest paying a premium rate of 200-300 euros per night for a 5-star experience, I expect the highest standards of safety and security. The fact that my room key could access another guest’s room is a serious breach of trust and raises significant questions about the overall security measures at your property. When I brought this issue to the attention of your staff, I was met with shock and an acknowledgment of a mistake by a colleague. While I appreciate the immediate recognition of the issue, this response does not mitigate the potential risk I faced, nor does it address my ongoing concerns about my safety during the remainder of my stay.

Secondly, upon my return to the hotel last night, I was approached by the front desk staff member on shift who requested that I hand over my room key. His manner was unprofessional, both towards me and other guests seeking assistance. He lacked basic knowledge about services such as room service orders, evidenced by his confusion over a simple request for a latte. Moreover, while attempting to assist me, he accidentally spilled my Pepsi onto the lobby couch, adding to an already frustrating situation.

Additionally, upon reaching my room, I noticed that the ventilation system appears to be inadequate. I could clearly smell odors from other rooms, which suggests a significant issue with the ventilation system.

My primary concern remains the security breach, but these additional service and maintenance issues have compounded my dissatisfaction. Given the severity of these incidents, I request a thorough investigation and a detailed explanation of how such breaches and lapses could occur. I also seek assurance that immediate corrective measures will be taken to prevent any recurrence.

In light of these issues, I believe appropriate compensation is warranted for the distress and inconvenience caused. As a valued guest, I expect this matter to be resolved promptly and satisfactorily to maintain the standard and 5 star hotel rating.