GPRO Valparaiso Palace & Spa Hotel

I stayed at this hotel from the 19th to the 21st of July, and I’m honestly very disappointed. The air conditioning in my room (Room 322) was not working at all. When the technician came to check it, even he was drenched in sweat and admitted he couldn’t fix the issue. The temperature inside the room was 26°C according to his device — completely unacceptable for what’s supposed to be a 5-star hotel.
I paid approximately 700 euros for two nights and haven’t had a proper night’s sleep. I’ve been sweating non-stop and feeling absolutely miserable. I even had a flight at 5 AM on the 21st, and despite explaining my situation to the staff, they told me the hotel was fully booked and couldn’t provide even a spare room for just 3 hours of sleep. That was incredibly frustrating.
To be fair, the hotel staff were very polite and sweet. I have no complaints about them personally. But the AC issue completely ruined my stay. As a frequent traveler who has visited over 20 countries, I can confidently say this is not the standard of a true 5-star hotel.
This is actually my first Google review, and I’m writing this at 2 AM while drenched in sweat, exhausted, and unable to sleep for the second night in a row. If you’re considering staying here, please be cautious — especially if you’re booked into Room 322. The AC doesn’t work, and you may end up sleepless and uncomfortable like I did.

😢This is my first negative review ever — but I feel compelled to write it due to the absolutely unacceptable treatment we received as guests.

We arrived at the hotel before a yachting trip to rest after our flight. About 30 minutes after check-in, my husband and I booked a spa visit together, and he also scheduled a morning massage for me, since there were no available spots in the evening. I specifically requested a deep tissue massage — the most expensive option on the menu.

Unfortunately, the receptionist made a mistake and booked both of us for massages, not just for the spa. I only found out about this the next morning when I arrived for my session. My husband never goes to massages, and I had to explain the misunderstanding to a new receptionist, who acknowledged it verbally.

The massage itself was deeply disappointing:
• The room was uncomfortably cold — I was freezing the whole time.🥶
• The therapist noticed and tried to warm me up with hot towels.🤯
• Despite booking a deep tissue massage, I had to constantly ask her to apply more pressure — it felt more like a light relaxation massage.😫

I’d rate the massage therapist 3/5, and the room conditions a 1/5.🙅‍♀️

Afterward, no one asked me how the session went or offered any feedback opportunity. I quietly drank some tea, hoping not to catch a cold, but felt completely dissatisfied and as though I had just wasted my money…

But the worst part came at checkout!!!!!

We were charged for two massages, including one that my husband never booked and never received. The spa receptionist blamed us for a no-show, even though it was their mistake. The hotel front desk said they’d discuss it with the manager and call us back on Monday — but we were still told we had to pay. We were in a rush and ended up paying €300 for one bad service and one nonexistent one!!!

Of course, no one called us back. 😳 No apology. No solutions… That’s why I’m writing this review — in the hope that the hotel will still take the opportunity to resolve this situation and change my impression of their service.

This is a shameful situation that does not reflect the standards of a hotel claiming to be 5-star. I also agree with earlier reviews: the spa seriously needs renovation — some things are broken or outdated, and the service doesn’t meet expectations.

Unfortunately, I cannot recommend this hotel due to their attitude and customer service.
Don’t ruin your mood — choose a hotel that knows how to resolve misunderstandings instead of saying “sorry, it’s your fault.”

They stole 3.500 euros from our friends room and the wallet with credit cards and all his documents!! Without any violation of the room door or the balcony door!!! Dangerous hotel to stay !!!!!!!! DONT CHOOSE IT !!!!