H10 Tenerife Playa

On arrival not great. Rooms where not what I was shown and paid for at tui in store. The food is all the same all the time and not the best. We are a family of 6. The pools are too deep for smaller children and entertainment is poor. The towels for the pool side are good unless you go to check out and they charge you for changing the half way through the holiday as they get dirty and they charge £5 a towel when there is nothing to say about this. That’s £30 to change towels half way. You can’t have a late check out when we asked at the start as the flight was a late one home and on the last day being told no you can’t. This is not the greatest of places and will not be back to the hotel. If you want a sandy beach you can walk 10 mins not a big issue. Some of the staff in the restaurants are rude but there was one person brain if I can remember correctly out standing service from him.
It’s not the worst place but will not be back

Our stay started off well. We arrived in the early hours of the morning and the staff on the entrance were lovely and advised us that there was still food left over from dinner that we could have. The room was pleasant enough, everything was clean and working, just a shame that it wasn’t a double bed and instead two singles that had to be pushed together. A large majority of the staff were extremely kind and helpful, especially the man that was working as a waiter during our evenings there. However, meals rarely went over smoothly, we were often seated and then left by waiting staff for up to 20 minutes before they asked us for drinks, we would’ve got them ourselves if this was an option but it wasn’t and whenever we tried to flag down staff they would get someone else to come over who then had to get someone else to take the order. A certain waitress in particular was often rude and acted as if we shouldn’t be there. On our last day there, we went in for lunch before our bus back. I was wearing a low cut cropped top, which given the temperature and the fact it was a lunch buffet and not a 5 star restaurant, I felt was acceptable enough to wear. However, as we went to get a seat, a man who worked there approached us, pointed and looked at my chest, waggled his finger, muttered something in Spanish and pointed to the door. It took a few moments to realise that this man was offended by my chest and was kicking us out of the lunch hall for me to go get changed. Now considering there were a number of men walking about the lunch buffet wearing stringer vests and shorts which I would consider the male equivalent of my outfit, I find this man’s overall approach and attitude towards me absolutely appalling. This man ruined the end of what could have been a lovely holiday by shaming me in the middle of a lunch hall. What could’ve been a really enjoyable holiday was ruined by a few rotten apples.