H10 Tenerife Playa Hotel

I stayed at this hotel from August 5 to 12, 2025.
My first impression was not the best — the hotel clearly needs renovation. However, by the end of the holiday, it made up for that with the kindness of the staff, good food, and a perfect location.
Pros:
1. Comfortable mattresses, spotless bed linen, and daily cleaning.
2. Aqua Gym – energetic, fun, and entertaining.
3. The location – superb, right at the beginning of the promenade, just 1 minute from the beach and 1 minute from Martianez Lake.
4. Good to very good food – varied and tasty.
5. Restaurant with a wonderful view.
6. Door access system – the key is a wristband, which I found brilliant. No more worrying about losing the key – you could go to the pool or beach without thinking about it.
7. Perfect shower pressure, and hot water came instantly.
8. Clean pool towels available every day.
9. Nice shows every evening.
10. Very kind staff – both at the reception and in the bars and restaurant. They always try to find a solution to any problem and fix it as best as they can.
Cons:
1. Small rooms. They’re okay for two people, but when used as triple rooms, they feel cramped. I expected triple rooms to be larger, not just double rooms with an extra bed.
2. In our case, the room also had: mold on the walls, the air conditioner created strong condensation when turned on, and we constantly had water on the floor. Since we were on the ground floor, probably due to the garden, we also had a mouse that found its way under the bathtub.
3. Many unpleasant visual details in the room, like dirty and moldy wallpaper, detached baseboards, and peeling wood on the balcony.
4. At lunch or dinner, there was a queue at the restaurant entrance because a kind of head waiter insisted on escorting each guest to a table – even though it was rarely crowded and more than half the tables were usually free. It was frustrating to wait when there were clearly enough seats, and even more frustrating when he chose a table for you, often the one farthest away.
5. Something I consider very important: drinking WATER! We arrived at the hotel at 1 AM and had to go hunting for water. Although they served us dinner, they wouldn’t let us take water to the room. And there was nowhere to buy any at that hour. Throughout the stay, this remained an issue. We had water at meals, but if you wanted some for the room, they gave it in small plastic cups. I’m not demanding free water in the room with all-inclusive, but at least there should be a way to buy it – a bottle water dispenser, or water available in the minibar, even at a cost. The minibar was empty for the entire stay. I see water as the most basic comfort you can offer a guest — and it was completely lacking.

In conclusion, the hotel’s location saves it. And the staff, who do their best to make up for the outdated, flawed, and moldy rooms, sometimes with bugs and other critters. It clearly needs renovation — it’s a shame for such a beautiful location!

The H10 Tenerife Playa has a great location, right on the promenade with beautiful views – definitely the highlight of the stay.

However, there were several downsides. The family room was quite small, and the beds were very squeaky. The pillows were extremely hard and high, making them uncomfortable not only for adults but especially for children. The walls were also very thin – we could hear every word from the neighboring room.

The restaurant system felt outdated: waiting in line and signing paper slips for meals was not convenient at all. On top of that, the hotel required a €100 deposit upfront for drinks and beverages, which seemed unnecessary and not very guest-friendly. Another big issue is that the hotel has no parking available, which makes it difficult if you are traveling by car.

We stayed for a few nights and chose the hotel Privilege package. When we arrived the hotel was clearly under renovation so reception was located upstairs. The receptionist we met initially was not welcoming or friendly but a gentleman colleague took over and explained the details of the hotel amenities and times. We did not use the pool but we did use the top floor sun deck and the Privilege lounge area which is stocked with wine, spirits and soft drinks and some bar snacks. It has newspapers and QR codes to download newspapers on to your device - which is good. The hotel is a bit dated and needs some TLC, but the room had everything we needed (no iron) but hairdryer, mini fridge, coffee machine and aircon unit. We also had a sea view which was very nice. Breakfast service was excellent with lots of choice and omelette and fried eggs, crepes cooked to order and special thanks to Saray for going above and beyond with her friendly and attentive service. She is a credit to the hotel. Also Fernando on breakfast duty provided a good service. We asked to retain the hotel room on our final day until 1pm but the housekeeping staff did not seem to be aware and kept knocking repeatedly to see when we would be leaving to service the room. At the moment the hotel is undergoing some renovation at the ground level. So be aware of work and workers and the noise associated with this building work. For parking we parked in Mercadona in Martiánez Shopping Centre but it is expensive at just under €70 for two days. There were no spaces available near the hotel. In summary a good place to stay, some great staff, some not so friendly but good location for exploring the area and having the sea view was a bonus.

The most annoying thing about this hotel is that it wouldn’t take much to make it fantastic. The staff are attentive and friendly and the atmosphere is nice. However, the cleanliness wasn’t brilliant especially in the restaurant. I know that they have hundreds of people eating every day but the plates and bowls didn’t look like they’d been washed properly for a start. Be warned, they have themed food evenings. As we aren’t fans of spicy food, on “Mexican evening” all we really had was chips, cheese and crackers with the odd piece of fruit. Also drinks aren’t included, not even water which I thought was bad. They could really do with a kids section for very simple foods too. The best part of our dining experience was the deserts. Our room was much smaller than we thought it would be with very little lighting. I’d say it was smaller than a premier inn room in the uk. Having said that it was right next to the pool which was nice. Over all it was ok, but I’d try somewhere else next time. Theres a LOT of noise from the entertainment bar, the reception and the corridor to you can forget having an early night if you have an early start the next day.