ALEGRIA Caprici Verd Hotel

Absolutely terrible experience – avoid this place!

We arrived after a long 1000km drive, exhausted and just wanting to get some rest. Right away, we realized the “parking” was just an unsafe spot on the street, in an area known for robberies. Naturally, we wanted to empty our car before something happened to our belongings, so we quickly put our dogs in the room while we handled the luggage.

That’s when the nightmare started. The receptionist girl was extremely rude and insisted we pay a €10 deposit for the parking key before letting us into the actual parking — while our car was still full of valuables and our dogs were locked in the room. She refused to give us access or even let us return to the room until we paid, acting like we were about to run away or steal something. It was ridiculous and insulting.

After a long and unnecessary argument with her and another receptionist, we finally gave in and paid this deposit just to be able to get back to our dogs and unload our car. No compassion, no hospitality — just attitude.

To add the room itself was old and clearly not well maintained.
The bathroom was a particular disappointment: the soap provided was of the kind you’d find at a petrol station and was available only in the shower, leaving nothing at the sink.
Additionally, the room was unbearably noisy. Positioned between the sea and a train line, the constant rumble of passing trains was impossible to ignore.
The bed was super hard and we woke up with back pain.
To top it all off, this hotel is far from the 4-star experience one would expect—in reality, it feels more like a 1-star dump.

The overall vibe of the establishment suggests it’s designed for people who plan to spend most of their time dining out, as the breakfast provided was sad and terrible.

If you enjoy being treated like garbage - this is the place for you. If not, stay far away. We tried to cancel our stay after we realized the parking is not safe, and of course, they refused.

The hotel is a tourist trap for people who want all-inclusive and don't know what they're going into. I don't understand the positive reviews.

Food Quality:
- Biggest disappointment. You expect good quality in all-inclusive restaurant. NOPE. Meals were from underwhelming to outright unedible. Overcooked pasta, terrible pasta sauce, sometimes undercooked hard-to-chew meat, runny eggs that weren't cooked well enough. Soggy fries, stale pastries, low quality ham/cheese. Terrible sea food. Only fruits and melons were good.
- Coffee/tea machines are turned off during lunches and dinners.

Cleanliness:
- Dirty plates and cutlery often required checking. Yuck!

Bar:
- Mojito and pina colada not included in all-inclusive. Wtf.
- Every drink felt artificial, not good, very low quality.
- I had the worst milkshake ever in my life in there. Tastes like liquid puding with sugar.

Rooms:
- Outdated decor, poor blanket quality, ugly curtains, dirty bedsheets, dirty bed under the mattress
- Floor is made of concrete, cold and uncomfortable, no carpet.
- Outdated and old bathrooms, broken showerhead, moldy walls and ceiling in the bathroom.

Hotel & Services:
- the "gym" is a bad joke
- AC in the lobby turned on even when it's cold outside

Some positives:
- nice pool, good location, close to the beach and train station. Relatively nice staff.

Our stay at this hotel was a disappointment and certainly not worth the money.

Majority of the food was absolutely bland and tasteless — no salt, no nothing. Chicken was raw, sunny-side-up eggs were served with extra runny whites. Desserts (cheesecake etc.) were served frozen multiple times and tasted super artificial, same goes for the orange juice. The pastries were stale, ham and cheese were low quality. Lunch had its moments with good paellas and risottos, but the fries were almost always soggy. There was no coffee available at lunch. To top it off, you constantly had to check the plates and cutlery for cleanliness — they were often dirty.

The bar experience was also disappointing. The most favorite drinks such as mojito or pina colada are not included in the all-inclusive package. On the other hand, the drinks that were included were quite strong, so at least that.

The hotel itself is a weird mix of old and new. While the lobby and bar look somewhat modern, the rest of the hotel is stuck in the past. The hallways, stairs, and canteen feel like an old school building. Despite the chilly weather outside, the air conditioning was blasting indoors, making it uncomfortable and unnecessarily cold throughout our stay. Most of the guests had a cough. Our room was outdated, blankets were odd and uncomfortable. Also, you couldn’t get any fresh air without opening the entire door and leaving your room vulnerable, as anyone could easily climb over the fence between the balconies on the first floor. The balcony was big, but with cheap plastic chairs that looked like they’d been there since the hotel opened.

In summary, we were disappointed with nearly every aspect of our stay. From a 4* hotel, we expected much more.