Hotel Puente Real

I would stop taking bookings for the Puente Real Hotel otherwise you will have some very similar feedback. 4 out of 6 of us became very ill at different times over the 7 nights stay, including my 6 year old son. After looking at some recent reviews on trip advisor it looks like we aren’t the only one. The food at this hotel is appalling. Cold, not alot of options. We ended up eating elsewhere after day 3. The snack bar by the pool is OK but again I wouldn’t trust it, the toastie and chips is what we survived off until we went off resort. Rooms are dirty, not sound proof as we had a beach facing room but the clubs directly across the road are so loud, plus you can hear the room next to you water running and the rooms need some work on to update. First night we had a drunk banging the door while my kids slept, second night the phone was ringing at 3am then more people banging the door the third night. And If you are in the main block then hope you like getting the stairs as the lifts are tiny and always full, good luck if you are on 9th floor. I had a push chair and people refused to let me and my son in to the lifts on multiple occasions. I would have to wait over 30 mins for a lift sometimes. Staff are friendly enough but maybe only a handful speak English. This is fine but not helpful when your child is very sick in the night and you need help. They do clean the room every day but it’s the standard swap of towels make beds etc. unless you say something. Pools are nice but cold till about 3pm then they shut them at 6pm. No structure for sun beds it’s just fight for yourself. If you leave just your towel on one longer than 30 mins the lifeguard comes and takes it. My 2 year old son pulled out a light from the baby pool very easily and a massive rusty screw fell out. There are bins around the pool and snack bar area but you wouldn’t know as there is rubbish flying around everywhere, no one is cleaning it up. The amount of times I had to fish out rubbish from the pool is gross. Arcade on site isnt much there and most of the games break or just take your money, needs replacing or just taking away. Pool bar staff are lovely. Toilets by the pool aren’t clean so if you can, go back to your room I’ll easier. Thankfully the entertainment team were full on and put on a good time or I think me and my kids would have gone out of my mind. In my opinion even though the location is ideal as it’s just by the airport, I’d prefer to go to Benalmadena which is such a vibrant lovely area or more towards central Malaga. Both places we had lovely food at and great areas. I wouldn’t recommend this hotel, we didn’t see one TUI rep either, not great.

I am not one to write reviews let alone negative one's. On this occasion I find it necessary to do so. During our stay here my 5 year old daughter attended the Kids Club. When the Kids Club had finished the member of staff simply let her go off on her own at the far end of the complex on the sports ground to which she was lost and couldn't find us her parents or her brother. The site is open to the public and anyone can come onto the complex at anytime and cause harm to a 5 year old child wandering around lost and unattended or further more kidnap or remove a vulnerable child off site. This is completely unacceptable and if your allowing your children to attend the Kids Club here do not leave them with staff even if other children are attending. I will be taking this matter further as anything unforeseen could have happened.

The hotel was rated 4 stars however staff were rude and unhelpful. My sister had a fall at the pool and they had zero interest in helping and didn't even complete an log report, we had to argue for ice and no one would look at her wrist. Food was not anywhere near a 4 star standard. Pool snack bar was the only place I felt safe to eat which made toasted sandwiches to order. There are separate sections to the hotel, we were housed in the original section with reception were downstairs has clearly been refurbished to look good however rooms are extremely dated. Elevators are scary old with broken up and down lights above the doors. Pool opening varied and it was very much sunbed wars in the morning, l there were only 2 of us so we always found a spot regardless of the time of day. Location I'd beautiful with beach across the road, amazing steak restaurant Angus a 5 minute walk away. Main area if torremolinos is around 30minute walk. Mulligans irish bar is fab with nice food and lovely staff.