Hotel Puente Real

Whoever gave 5star review to this hotel has no self respect. People and staff around this place are lovely,but everything else is just not. Please if you are thinking of spending your hard earned money here, think twice. air conditioning didn’t exist in our room number 2208. Half of our holiday was spent waiting for lift which is ridiculous. Got locked out of the room 3 times in 2 days because cards stopped working for no reason. Rooms are very basic and beds are definitely not to a industry standard. Food and drinks are not bad. If you’re thinking of getting sunbed between 9am and 5pm i wish you a good luck. Waaay to many people for this size facility. Location is very good but thats all. This was supposed to be relaxing holiday for our family but it just wasn’t. Please read all reviews before booking. Definitely wouldn’t recommend especially for this price. Loads of potential but no one really cares.

Hotel was clean most of the staff are lovely plenty of entertainment for kids /adults the only issuse we had was when my 72 yr old mother ,sister and 2 daughters got stuck in the lift between the 7th and 8th floor reception had to be told 3 times which resulted in them being stuck between the floors for over 20 mins when I asked could my mother who has mobility issues and relys on her wheelchair sometimes as she can't walk for long periods to be moved from the 8th to 1st floor or a lower floor for the last 2 night I was basically told it was not thier problem as there was no availability and what did I want them to do take someone from a lower room and put my mother in it they didn't think so my mother ,sister and daughters are now suffering with knee and back pain my mother has bruises on the backs of her legs from having to shimmy to the edge of the lift and try climb up a ladder to squeeze out of the lift also food was not great a picky eater will struggle to find something but there are plenty of places around the hotel to eat and drink

I would stop taking bookings for the Puente Real Hotel otherwise you will have some very similar feedback. 4 out of 6 of us became very ill at different times over the 7 nights stay, including my 6 year old son. After looking at some recent reviews on trip advisor it looks like we aren’t the only one. The food at this hotel is appalling. Cold, not alot of options. We ended up eating elsewhere after day 3. The snack bar by the pool is OK but again I wouldn’t trust it, the toastie and chips is what we survived off until we went off resort. Rooms are dirty, not sound proof as we had a beach facing room but the clubs directly across the road are so loud, plus you can hear the room next to you water running and the rooms need some work on to update. First night we had a drunk banging the door while my kids slept, second night the phone was ringing at 3am then more people banging the door the third night. And If you are in the main block then hope you like getting the stairs as the lifts are tiny and always full, good luck if you are on 9th floor. I had a push chair and people refused to let me and my son in to the lifts on multiple occasions. I would have to wait over 30 mins for a lift sometimes. Staff are friendly enough but maybe only a handful speak English. This is fine but not helpful when your child is very sick in the night and you need help. They do clean the room every day but it’s the standard swap of towels make beds etc. unless you say something. Pools are nice but cold till about 3pm then they shut them at 6pm. No structure for sun beds it’s just fight for yourself. If you leave just your towel on one longer than 30 mins the lifeguard comes and takes it. My 2 year old son pulled out a light from the baby pool very easily and a massive rusty screw fell out. There are bins around the pool and snack bar area but you wouldn’t know as there is rubbish flying around everywhere, no one is cleaning it up. The amount of times I had to fish out rubbish from the pool is gross. Arcade on site isnt much there and most of the games break or just take your money, needs replacing or just taking away. Pool bar staff are lovely. Toilets by the pool aren’t clean so if you can, go back to your room I’ll easier. Thankfully the entertainment team were full on and put on a good time or I think me and my kids would have gone out of my mind. In my opinion even though the location is ideal as it’s just by the airport, I’d prefer to go to Benalmadena which is such a vibrant lovely area or more towards central Malaga. Both places we had lovely food at and great areas. I wouldn’t recommend this hotel, we didn’t see one TUI rep either, not great.