ibis Chartres Ouest Luce

Already a bit older. Stains on the walls and carpet. Breakfast was slow in refills and quality was worse than in other standard Ibis Hotels.

I’m an Accor Silver member and never had a problem with taking my small cocker spaniel. Ibis is a dog friendly chain and welcomes all small and medium dogs in the hotel. The breakfast waitress was exceedingly rude. She theatrically jumped out of the way from my dog and point blank refused my request for water for his water bowl that I brought and told me that my dog had to get out of the hotel. He was tied up at the table and at no point anywhere near to the buffet. The receptionist did apologise - however I’m absolutely appalled at the attitude and behaviour from this very rude team member. The hotel itself was nice and comfortable - the restaurant was closed, but there is an excellent restaurant nearby called L’Amuse Bouche. Such a. shame about the rudeness and incorrect information from the breakfast waitress and lack of evening catering otherwise this would be a five star review.