Hotel Maison Louise Lille Centre - Handwritten Collection in Lille

As frequent guests of Mercure hotels, we have come to expect a certain standard of quality and comfort, and unfortunately, our experience did not meet these expectations.

The suite we were assigned had several significant issues. The small downstairs toilet completely lacked a sink, which was a baffling and inconvenient design choice.

Furthermore, the upstairs shower room did not have a toilet, requiring us to constantly go up and down the very steep stairs within the room.

We also experienced major issues with the hot water; the shower only provided a limited, slow stream, and the one and only sink had no hot water at all. Both showers I took were cold.

Beyond these problems, the room's cleanliness was a concern. There was dust everywhere, and the room was generally not as clean as we would expect from a mercure hotel.

Finally, I must also highlight the extremely poor accessibility of the hotel. The hazardous lip between our room door and the corridor was a tripping risk for my mother. The lift was not suitable for disabled guests or pushchairs, and there was no ramp from the reception area to the lifts.

We were truly disappointed with our stay and feel that the suite and facilities were well below the standard we have come to expect from the Mercure brand.

The first room they gave us faced a street where people were partying and shouting well past 2 AM.

They were kind enough to move us to another room facing the courtyard… in which you could hear the elevator and anyone walking in the corridor as if they were inside the room.

They have a ton investment to do in soundproofing the rooms. If I can’t sleep in a hotel then it is of no value whatsoever.

Besides that, it’s a 3-stars hotel, not 4.

The staff was really helpful, however.