Hôtel Brésil Opéra SPA

The room was quite small and the cleaners were very rude. They kept waking me up knocking on the door like crazy even when I put the "do not disturb" sign on my door, they kept shouting in the corridor as well, it was very hard to get some proper rest in this hotel because of them. They also took my cups away instead of replacing them for some reason. I even found some bread crumbs on my table even if I never ate in my room... Good thing the bed was comfortable and the location was good.

Overall, the hotel room was clean and located in a convenient neighborhood. However, I had significant issues with the customer service. With the exception of Alexander who was very polite and helpful, the other two male staff members at the reception were quite the opposite.

When I first checked in, French Male Staff #1 did not ask for my passport or identification after hearing my name. When I questioned his lack of procedure, he claimed he was trying to "make me feel comfortable." When I suggested it was unsafe to just let guests in without checking, he became defensive and threatened to "make my stay less comfortable" by redoing all the checks with a bad attitude. He then sent me to the wrong room, so I had to go downstairs again to get the correct room card. He criticized my mother for not handing the wrong card "gently" when placing it on the table to him, and proceeded to lecture us on doing things with "French manners". He also laughed at my family in French, in front of another guest which he didn’t realize we overheard and understood while waiting for the elevator doors to close.

On the second day, I saw some cups in the lobby and apparently it’s for guests to use so I took one and went to reception informing Indian Staff #2 that I had taken one. Instead of acknowledging ,he rudely said “you must ask me first”, which shocked me. When I questioned why he was so rude to me, he insisted “because its universal manners to ask first as this is France", implying again thay I am not familiar with “French manners”.

Both incidents could have been handled more professionally and courteously! As a regular global traveler, I am very familiar with what hotel guests can/cannot do so I found their lecturing attitude very unprofessional and inappropriate.

Although the hotel room itself was decent, I do not plan to return and will sure stay in another hotel in our next visit. I hope the management can train their staff to behave more professionally. If they cannot appreciate foreigners, they should reconsider their roles in hospitality, as their behaviour reflects poorly on Parisian tourism. I was very shocked by this attitude as it is during Olympics season, how can Paris host such a large international event with this kind of attitude? It's a shame, as I would have otherwise rated this place at least 4 stars.

The reception staff are very pleasant. The toilet lid in our room was broken, but it’s good that they promptly changed the room to another one.
However, the cleaning was poor, there was dust and the toilet was dirty with marks.
There are no cups for toothbrushes in the bathroom. The hairdryer is so inconvenient that your hand gets tired very quickly while drying your hair.

Overall a fairly spacious room, as for Paris, with a large and comfortable bed. A bit noisy because there are renovation works and bars going on nearby.

Breakfast is normal, but could be better, there are no any vegetables.
EXPIRED mustard, ketchup and mayonnaise. When we noticed this and showed it to the staff, she was surprised, but didn’t remove them from the table))
The good thing was orange fresh juice, but it ran out on the third day.