Maison 46 in Paris

Rude customer service. I booked through ***********, and as i am rated as genius level 3 i got quite a big discount. The booking was confirmed through *********** with an official confirmation. I requested some additional information and only then i was informed that the hotel decided not to accept my booking as probably my discount ment that i did not pay them enough for my stay. They said that my booking was a hack. As this was quite a shocking statement i cancelled my credit card and contacted *********** customer service. My booking was not a hack, but probably below their acceptable price. They should not make statements like this, as it causes alarm bells that are not required. When i asked for further clarifications, they never replied. My booking was not a hack and was an official booking through the booking website. Very disappointed as it caused a lot of stress verifying if this was indeed a hack, blocking my card etc.

We came in the middle of a heat wave and were told our room had ac. The ac was broken but no one warned us. Our room was on the top floor and extremely hot, neither me nor my husband could sleep. When we complained the manager accused us of being ignorant americans who do not know about French AC systems. I lived in France and did not appreciate this attitude. Unbelievably experience. Staff in general were very rude and the check in process is unbelievably slow.