Hôtel National Des Arts et Métiers

Overall, our stay was a blend of highs and lows. The hotel’s location was excellent, giving us easy access to everything we wanted to see and do, and the room was spacious, clean, and well-appointed. We appreciated the comfort of the bed and the stylish decor, which added a nice touch to our experience.

However, the customer service was a significant disappointment. While one staff members was professional and polite, others displayed a dismissive attitude that made us feel unwelcome. At times, it felt like our presence was more of a nuisance than anything else. Requests were occasionally met with a lack of enthusiasm, and on a couple of occasions, we encountered outright rudeness.

For a hotel of this standard, we expected a more consistent level of hospitality. Customer service is an essential part of any guest experience, and unfortunately, this aspect of our stay left us with mixed feelings. While we enjoyed the room and location, we left feeling that the hotel’s service needs improvement to match its otherwise excellent offerings.

The hotels doesn’t care about its guests at all. My bathroom door was jammed in the mid of night so I had no access to bathroom, called front desk offered me to use bathroom downstairs then offered I can go use bathroom to another empty room: the staff came up can’t fixed it till next morning. Imagine how horrible that night of sleep. And the door has lots scrape marks it is obviously lots people have struggled with it

When checking out, front desk said “it happens”. No apologies no sorry. It is so bizarre how little compassion and courtesy they shows to their guests and can get away with it.

I read great reviews about the hotel and location which in a way it is but also it is not. It’s near the M4 and M11 which is great BUT THERE IS CONSTANT SIRENS GOING OFF from passing ambulance and police!!!! SO ANNOYING!!! And right now, someone is doing some hammering of something - it’s past midnight and I can’t sleep because of sirens and hammering. Staff is nice, rooms are small but I’m fine with that. Overpriced but it’s Paris. Anyway if you are going to party at night then it’s ok to stay here but if you want to sleep then don’t!!!