Portes Beach Hotel

Just back from 10 days here. Upon reading reviews we didn’t have high expectations but we were pleasantly surprised. The hotel has a lovely reception area. Staff are welcoming. The food is like an all you can eat buffet, the salad is 👌 it’s all very random so you have a big plate of random food but it all tastes very nice and cooked well and plenty of it.
Coke. Lemonade, juices wine and lager on tap so you never are left wanting.
Room is clean and a good size. 5 of us in one room and it was sound for us. Cleaners did a good job cleaning every day.
Pools did the job but need updating. Loose tiles. The slabs around the pools is a big accident waiting to happen. Saw someone slip and fall every day.
The beach is terrible. Mainly shingle. Didn’t spend one day on the beach. But the sea is lovely when you get in.
There is nothing around the hotel that you can walk to which was the biggest let down. The best place was a 30 euro taxi away. Really nice there but paying 60 euro a night In taxi’s Isn’t doable.
The weather was great! Overall we had a really nice time. We wouldn’t come back but it did the job.

Now this part is for all the parents out there!!
We went on a big family holiday. 9 of us. 3 of them young Children ages 2,5 & 7.
6 adults combined watching my children, at the kids pool most of the kids make friends with each other. We always keep a close eye on our children anyway and they’re never left alone. We are British and our children made friends with the other English/welsh kids at the pool.
An 8 year old English boy attempted to take our 5 year old son into the public toilets because “he wanted to see his bits and his bum” he tried this twice! He was Brazen enough to ask my sons mother if he could take our son to the toilet because “my sons hands were dirty and he was going to wash them”
This Little nonce also told another child from another family that he likes looking at naked children. All the parents at the pool had concerns about this child but we didn’t expect this to happen! It’s only a blessing we always keep an eye on our kids and my wife told this boy no. It came as a massive shock when our son told us the real reason this boy called Harrison was trying to take him to the toilets. We were sickened by this. So Parents please keep your children safe.

What’s made this worse is I went to reception to talk to the manager but they weren’t there! The receptionist hasn’t passed on the message to the manager and after a week being back in England and phone calls to the hotel there has still been no reply!! For a hotel which caters to families this is a disgrace! Our priority is to keep our children as safe as possible when we take them on holiday! This child was a risk to every other young child at the pool but the hotel did nothing.

I’m writing this review to remind parents. It’s not just adults that can harm your kids. We would never expect an 8 year to potentially be the biggest risk to our children! So parents trust your gut and keep your children safe!!

Not recommended at all.
We’ve been here for the first 9 days of July and we chose the all inclusive option.
The food and beverage is horrible, extremely poor quality. If you want a proper coffee from the bar you have to pay extra (€3.50 for a single espresso!!!!)
“All spritz, long variety of cocktails” this is what they say.. but they only offer 3 cocktails and the aperol spritz is extra charge (€8.50)
The food was the worst part of this holiday. It’s horrible, very poorly cooked and zero quality. The continental breakfast doesn’t exist (no croissant at all, only one day they had mini croissant next to the American savoury breakfast), it’s mainly American breakfast which is not good either (the bacon undercooked, the ham is the worst quality you could ever find, bread also underbaked sometimes). Don’t expect to find typical Greek food.
Dishes poorly washed as everything smells of eggs from the breakfast.
The waiters rush you to eat and leave as they are constantly looking on your table and try to take the plates away even with food still in it.
The WiFi doesn’t work at all in the room, only in the communal areas. Air co in the room very weak.
There’s not enough sun beds on the beach side so you end up arguing with other people for the sit.
People smoking on the kids pool and no one says anything! And on the beach as well, leaving cigarettes in the sand and no one from the hotel clean after it.
The water in the kids pool is extremely cold.
Not all the staff is friendly. And most of them don’t speak English so it’s very hard to communicate.
The hotel is far from the villages so you can only book a taxi which are quite expensive.
Positive note: they keep the place clean and tidy considering the amount of people.
We won’t come back.
EDIT AFTER THEIR RESPONSE: if making some boiled veggies and potato in broth with no salt for my 1 year old baby it means “serving a la cart menu for my family” well then there’s something wrong with your chefs. You are known as a
FAMILY hotel, I have a 1 year old baby (and you knew it from our reservation) who doesn’t eat salt in food, who needs to have at least two healthy snacks per day. You only provided junk food as snacks on the pool in the afternoon, I couldn’t give that to my little one. The reason why we were asking for yogurt and fruit out the working chefs hours is that the fridge in our room wasn’t cold at all to keep food in it. I’ve mentioned that to reception and I’ve said “if it can be fixed I can keep yogurt and fruit from the breakfast so I don’t bother you in the afternoon for the snacks”, maintenance came over but nothing was done.
Sorry but if you’re a family hotel you will need to do anything to accommodate your guests, including the very little one. I can see from other reviews I’m not the only one complaining about the quality of food, and the water being cold in the kids pool.
Also, on our first day I have been called with inappropriate words from another customer because of the sunbeds on the beach, and the only thing the manager could do was offering us fruit (the same on the buffet) and a cheap bottle of wine.

I can see you didn’t appreciate my review, because you know it’s just the truth of what reality is at your hotel. But don’t worry, we will never ever be back again.

Went here last October. The beach area was good and the playground and the kids pool area but that's about it. The thing that annoyed me the most were the staff. The staff in the dining hall just ignored us and our children. We went with a couple who had a baby and the staff really made a fuss of him but ignored our 4 and 5 years old who didn't understand why no one was saying hi to them. It's not like they're the kind of kids who are running around shouting either, they were sat quietly at the table and the staff just ignored them, especially an older woman with dark hair and an older man with grey hair who looked like they might be managers there. The kids club is virtually non existent. The kids club staff are awful and you could tell they didn't want to be there especially the cocky one always wearing sunglasses thinking he's cool. Also the entertainment area being right by the pool is ridiculous. Besides that the location is poor and the pool side snacks are poor, the pizza was okay but cold but the burgers are awful. I wouldn't recommend this place.